Job Description
What Is Exoticca?
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca’s brand equity is the commitment to “creating life milestones.” We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.
We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.
Responsabilities:
Plan, develop, and deliver new hire induction and refresher training.
Liaise with Operations and Quality teams to assess and plan training needs.
Keep up to date with all processes, procedures, and product changes.
Review, amend, and update training content as appropriate.
Measure and analyze training effectiveness to identify areas for improvement.
Help design, deliver, and evaluate training for both technical and soft skills.
Create and administer agent knowledge assessments, analyze results, and implement improvement initiatives.
Facilitate workshops and development sessions as required.
Maintain up-to-date knowledge of our products, pricing, promotions, and procedures.
Strong time management and multi-tasking abilities.
Excellent coordination, presentation, and communication skills.
A confident and motivational leader with the ability to manage large groups effectively.
Self-starter; able to work independently, display initiative, take responsibility, and learn quickly on the job.
Able to work under pressure and manage conflicting priorities and deadlines.
Professional, organized, self-motivated, and results-oriented.
Excellent team player with a strong customer focus.
Resilient; does not get easily discouraged or frustrated.
Reliable, responsible, and ready to take ownership.
Passionate about travel and people.
Emotionally intelligent.
Acts as a positive influencer and role model.
Knows how to have fun, strive for success, and celebrate achievements!
NOTE: The following are the major responsibilities of this position and are not intended to cover every aspect of the role. Scope and duties may change or be temporarily altered based on the current business needs of the Company. The basic requirement of every position is to perform all tasks as assigned by the reporting authority.
Linguistic Skills:
- C1/C2 level English (verbal, reading, writing) is required.
- C1/C2 level Spanish (verbal, reading, writing) is required.
Technical Knowledge:
- Familiarity with Salesforce, order management, and contact management systems/practices is a plus.
- Excellent working knowledge of GDS (preferably Amadeus) with a solid understanding of ticketing, reissuance, and refund processes.
- Certification from IATA or a travel institute is desirable.
- Professional training certification is a strong plus
Education:
- Bachelor’s degree in hospitality, travel, tourism, or any related field is preferred but not essential.
Previous Experience:
Proven experience in the design, development, delivery, and management of end-user training for customer service and sales.
Minimum of one (1) year of experience as a trainer.
Familiarity with support in the travel/hospitality space, including airlines, hotels, and agencies, is highly preferred.
Competitive compensation package in line with job responsibilities and experience.
Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee.
On-site work model: offices in Barcelona City.
Permanent contract from the start.
Travel packages at reduced prices!
Referral bonus, if you bring people as talented as you.
Unlimited coffee, team lunches, English lesson, bi-anual company parties.
And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!
Join Exoticca and play a pivotal role in creating life milestones through unforgettable travel experiences! This is your opportunity to shape the future of a dynamic and innovative travel brand on a global scale. Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.
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