Job Description
Have you heard of BlueCat? We’re one of those hidden gems that’s been disrupting the market as a key player in the rapidly growing space of Intelligent Network Operations. Organizations require a new model of network operations that links foundational core services with a deep, predictive understanding of network health and performance to improve change readiness. BlueCat’s Intelligent NetOps is a first-to-market combination of systems of understanding and change. BlueCat enables teams to enhance agility and mitigate risks from high rates of change with a unified management lifecycle, from provisioning to proactive troubleshooting and remediation.
At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the “Great Place to Work” certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada’s top workplaces in various categories, including Technology, Today’s Youth and Women, and Mental Health and Inclusion.
BlueCat’s Network Observability platform is transforming how organizations gain visibility, control, automation, and confidence across increasingly complex digital infrastructures. We deliver market-leading observability, infrastructure intelligence, performance monitoring, telemetry analytics, and automation solutions that help organizations improve resiliency, accelerate troubleshooting, reduce operational complexity, and enable digital transformation across hybrid and multi-cloud environments.
We’re looking for a high-impact Technical Partner Manager who thrives at the intersection of technology, business strategy, customer engagement, and channel partner enablement. You’ll act as a trusted technical advisor to mid-market customers, resellers, systems integrators, and strategic channel partners — helping organizations modernize network operations, improve visibility, automate infrastructure workflows, and achieve measurable business outcomes. This role supports channel partners, resellers, and mid-market customer engagements throughout North America, with up to 50% travel.
What You’ll Do
- Lead consultative discovery engagements and executive workshops with mid-market customers, resellers, and channel partners to uncover operational challenges, modernization priorities, and cloud transformation initiatives — connecting technical capabilities to measurable business outcomes, ROI, and operational resilience across hybrid and multi-cloud environments.
- Architect and position observability and infrastructure intelligence solutions tailored to customer environments, designing integrated solutions that span network observability, telemetry analytics, infrastructure automation, and API-driven operational workflows, while guiding customers and partners through evaluations, onboarding, adoption, and expansion.
- Build and maintain trusted advisor relationships with technical teams, partner engineering organizations, operations leaders, architects, and executive stakeholders — acting as the primary technical liaison between BlueCat and assigned reseller and channel partners to support strategic account growth.
- Enable reseller and channel partner technical teams through onsite and remote engagements including hands-on workshops, solution demonstrations, architecture reviews, competitive positioning, lab environments, and technical training — helping partners independently position, demonstrate, deploy, and support BlueCat’s LiveAction solutions.
- Assist partners in developing technical go-to-market strategies, solution positioning, competitive differentiation, cross-sell strategies, and expansion opportunities within existing customer environments, while supporting joint engagements alongside reseller account teams and partner sales engineers.
- Collaborate with Product Management, Engineering, Customer Success, Marketing, and GTM teams to contribute customer and partner insights, competitive intelligence, and feature recommendations — while participating in beta programs, advisory councils, and developing technical thought leadership content, webinars, and industry presentations.
- Represent BlueCat’s LiveAction Network Observability solutions at customer events, partner events, and industry conferences while maintaining accurate engagement and opportunity data in Salesforce, staying current on emerging technologies including AI-assisted operations, observability platforms, telemetry analytics, and hybrid cloud networking.
What You Bring
- Strong understanding of enterprise networking, network operations, and observability architectures, including deep knowledge of routing and switching, NetFlow/IPFIX/streaming telemetry, QoS, wireless networking, network security, and cloud networking across on-premises, SaaS, and hybrid/multi-cloud environments.
- Hands-on experience with API-driven infrastructure, automation frameworks, Infrastructure-as-Code tools, orchestration platforms, and integration strategies — with familiarity in AI-assisted operations, infrastructure intelligence, and automation-driven workflows considered a strong asset.
- Proven experience in technical partner management, sales engineering, solutions engineering, network engineering, technical consulting, or customer success engineering within customer-facing and channel-facing roles — with experience supporting reseller, VAR, MSP, distributor, or systems integrator partnerships strongly preferred.
- Exceptional consultative, advisory, and partner enablement skills with the ability to lead technical deep dives and executive-level strategic conversations, translating complex technical capabilities into customer-centric business value and operational outcomes for mid-market organizations.
- Strong executive communication, presentation, and facilitation skills with demonstrated ability to influence both technical and business stakeholders across co-sell, reseller-led, and direct sales cycles while balancing customer advocacy, partner success, and business objectives.
- Experience collaborating cross-functionally across Product, Engineering, Sales, Marketing, Customer Success, Services, and Channel organizations — with a self-starter mindset, strong analytical thinking, adaptability, and comfort operating in a modern remote-first environment.
- Bachelor’s degree in Computer Science, Electrical Engineering, Information Technology, or a related field (or equivalent practical experience), with CCNP, CCIE, or equivalent certification considered a strong plus and willingness to travel up to 50% throughout North America required.
If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.
In addition, we offer a range of appealing perks, including:
A Professional Development Budget
Dedicated Wellness Days and Wellness Week
A Lifestyle Spending Account
An Employee Recognition Program
Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!
BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
BlueCat participates in the E-Verify program to confirm the employment eligibility of new hires based in the USA. The E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For more information about E-Verify, please visit https://www.e-verify.gov/employees.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
