Job Description
Company Description
Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.
Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!
With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
Job Description
The Opportunity
Flywire is seeking a self-motivated Technical Implementation Manager to carry out integration and implementation activities that bring value to our clients and partners. This individual will support our EU Sales and Relationship Management teams to ensure onboarding excellence. Interested candidates should bring high quality client management, project management and technical consultation skills into a quickly growing and dynamic team.
Key Responsibilities
As a subject matter expert in Flywire Integrations the Technical Implementation Manager will guide clients through the Discovery, Portal configuration, Integration, Testing and Go live stages for clients implementing Flywire products.
- Consult clients on how to implement Flywire’s platform products including APIs, Payment Checkouts and Recurring Payments solutions
- Serve as the SME leading multiple client implementation projects ensuring they have successful execution
- Run workshops and client syncs as they progress through the different implementation stages
- Provide post-implementation support on Zendesk
- Ensure a smooth customer experience by matching the products and Integrations to client needs
- Develop & maintain product documentation with Product teams, providing internal knowledge transfer
- Contribute to the product vision by relaying client feedback and pain points to Product teams
- Troubleshoot and resolve Integration issues by providing technical support for clients
- Play a role in fostering an ever improving culture and customer experience continuously
Qualifications
Here’s What We’re Looking For
Required:
- Fluent in English & Spanish as the role will be working with Spanish & EU clients
- German or Italian speaking is a bonus
- 4+ years of Technical Support, Consulting, Implementation, Professional Services or equivalent
- Know how of Integrations and understanding of different project methodologies
- Exceptional client-facing and internal communication skills, both written and oral
- Experience of implementing and configuring software (payment software preferred)
- Familiarity with using APIs or JavaScript libraries
Preferable:
- Knowledge of Higher Education or ERP systems such as Ellucian, StarRez, Universitas XXI, Sigma, Oracle PeopleSoft, Datev, Aimaira, Auriga or Salesforce
- Experience with Fintech, Technology or Consulting companies
- Experience in Higher Education such as Business Office, Cashiering, Financial Aid, Reconciliation processes of higher education
- Knowledge of programming languages such JavaScript, Liquid, Java, SQL, Python etc.
Technologies We Use
Zendesk, Postman, Visual Studio Code, JIRA, Sumologic, Cursor, Claude and Google Suite
Additional Information
What We Offer:
- Competitive compensation
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in
- Digital Disconnect Days!
- Great Talent & Development Programs
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Flywire is an equal opportunity employer.
#LI-Hybrid
