Job Description
The Team + The Role
Pendo is defining AI transformation for enterprise software. With over 14,000 customers, 900 million users globally, and more than a decade of product usage data, the platform combines analytics, qualitative feedback, and in-app guidance into a unified experience that helps organizations turn insight into action. AI-first innovation is central to how Pendo is building next, with active investments across Agent Mode, Predict, and Agent Analytics. The Product Design team supports the full platform ecosystem and is accountable for creating a cohesive customer experience.
As a Senior Product Designer, you will own design execution end-to-end for assigned product areas. You will partner closely with product and engineering leaders to turn customer insight into clear, well-reasoned design decisions that engineering can build with confidence. This role leads co-design with customers, prototypes before engineering investment, contributes to backlog prioritization, and ships experiences tied to measurable outcomes. AI tools are expected to be part of the daily design and prototyping workflow from day one.
This role is based in our Sheffield office.
What this looks like day-to-day
- Customer co-design: Lead and facilitate co-design sessions and feedback workshops with stakeholders, customers, and design partners throughout the development lifecycle. Translate what you hear into specific design decisions and document the connection between customer insight and shipped product.
- Design execution: Own design end-to-end for assigned initiatives, including problem framing, user flows, detailed UI, and engineering handoff. Deliver work that is consistent with Pendo’s design system and ready to build without avoidable correction cycles.
- Backlog contribution: Contribute to product backlog prioritization for assigned initiatives by bringing a clear design and customer perspective to tradeoff decisions. Flag when an item lacks enough design definition to be built well and help clarify the path forward.
- Prototyping and validation: Build prototypes ranging from low-fidelity mockups to higher-fidelity interactive flows to validate direction with customers or stakeholders before full engineering investment. Use findings to sharpen scope, identify edge cases, and inform build decisions.
- AI-assisted workflow: Use AI tools, including Cursor, Claude Code, or equivalent tools, as active parts of the design and build workflow. Apply them to prototyping, interface exploration, and reducing the gap between design intent and shipped product, then document and share what is working with the team.
- Go-to-market support: Partner with Product Marketing and the product lead on feature launch preparation. Contribute design and product context to launch materials and coordinate on launch timing and readiness.
Who You Are
Beyond the qualifications, we hire through a specific lens. These aren’t buzzwords; they’re the things we’ll actually look for in how you talk about your work.
You’re a builder, not a maintainer.
You’re most energized when there isn’t a clear path yet, and you get to define it. You don’t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Product Designers don’t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.
You’re AI-curious - genuinely.
You’re not using AI tools occasionally. You’re rewiring how you work around them. You’re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.
Must-haves
- 3 or more years of product design experience with demonstrated end-to-end ownership of shipped software features in a B2B or enterprise SaaS context.
- A portfolio that shows complete design work, including problem framing, user flows, detailed UI, evidence of shipping, and what happened after launch. Work that only shows polished screens without context will not be sufficient.
- Experience leading co-design sessions and feedback workshops with customers and translating qualitative insight into specific design decisions.
- Active use of AI tools in daily design work. Familiarity with Cursor, Claude Code, or equivalent AI-assisted prototyping or build tools is a working expectation and will be evaluated in practice.
- Ability to work independently within a defined scope, deliver complete designs, manage your own timeline, and keep engineering unblocked without close supervision.
- Clear written communication skills, with the ability to document design decisions and tradeoffs so they do not require a presentation to understand.
Nice-to-haves
- Experience prototyping in code or with front-end adjacent tools beyond traditional design software.
- Experience partnering with go-to-market or Product Marketing teams on feature launches.
- Familiarity with agile development principles and comfort contributing to backlog prioritization conversations.
- Familiarity with Pendo as a product or with the product analytics and digital adoption category.
About Pendo
Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society’s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.
Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.
Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote.
Benefits: Comprehensive, top-tier coverage including medical, dental, and life insurance, combined with pension match, equity, and high-value lifestyle perks.
EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.
Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
