Job Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
We are looking for a highly motivated and experienced Specialist – Services Program Manager to lead complex delivery programs within our Actimize Professional Services organization. This role is ideal for someone with strong program management expertise, deep stakeholder engagement skills, and experience delivering large-scale enterprise cloud-based projects.
You are someone who thrives in a fast-paced, customer-focused environment and is passionate about driving end-to-end delivery excellence. If you enjoy leading cross-functional teams, managing global stakeholders, and ensuring successful program execution across multiple streams, this role is for you.
Become part of a team that works with global financial institutions to deliver mission-critical AML, Financial Crime, and Compliance solutions powered by NICE Actimize.
How will you make an impact?
As a Specialist – Services Program Manager, you will:
- Lead end-to-end program delivery lifecycle including requirements, design, implementation, testing, and deployment
- Govern large-scale, multi-stream programs, ensuring adherence to scope, schedule, and budget
- Act as the primary interface between business, technical teams, and Global Talent Center (GTC)
- Build and maintain strong relationships with client stakeholders across all levels
- Drive delivery excellence by managing risks, dependencies, and escalations
- Collaborate with global NICE teams to ensure smooth execution and issue resolution
- Provide executive-level reporting and insights to stakeholders
- Ensure adherence to NICE processes, governance, and Code of Ethics
Key Responsibilities
- Own and lead full delivery lifecycle execution for Actimize programs
- Monitor and govern multiple workstreams across global teams
- Identify and mitigate delivery risks, conflicts, and dependencies
- Manage escalations and drive corrective action planning
- Prepare and present executive-level dashboards, statuses, and reports
- Collaborate across R&D, Implementation, and Customer teams
- Ensure compliance with delivery standards and governance models
- Support customer engagement and drive program success outcomes
Have you got what it takes?
Required Skills & Experience
- 8+ years of overall experience in IT services / technology delivery
- 5+ years of project/program management experience
- Mandatory experience managing large-scale enterprise cloud-based projects
- Strong understanding of SDLC (Waterfall methodology)
- Hands-on experience with MS Project or similar tools
- Experience in Financial Services / Capital Markets / Investment Banking domain
- Excellent communication and stakeholder management skills
- Proven ability to operate in global, matrix environments
Certifications & Education
- PMP or Prince2 certification (mandatory)
- Bachelor’s degree or equivalent
Nice to Have
- Experience with NICE Actimize implementations or programs
- Exposure to AML, Financial Crime, or Compliance platforms
Work Model
- Shift: EMEA (12:30 PM – 9:30 PM IST)
- Hybrid Model: Minimum 2 days/week from NICE Pune office
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10919
Reporting into: Group Manager
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
