Job Description
ABOUT TIDE
At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.
Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France.
Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love.
Tide facts:
- Tide is available for UK, Indian, German and French SMEs
- Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly
- Over $300 million raised in funding
- Over 2,500 Tideans globally - we’re diversity champions!
- We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg.
ABOUT THE TEAM:
The UX Writing team plays a key role in shaping intuitive, human experiences across our products.
The team reports to the Head of Product Design. We also work closely with Design, User Research, Product, and Engineering to help our members run and grow their business.
Our work ranges from microcopy and UX flows to defining tone of voice, content principles and standards that help teams create consistent, high-quality experiences at scale.
ABOUT THE ROLE:
We’re looking for an outstanding UX Writer to drive the content across our French app. Your work will have a significant impact on the way we communicate with our members in France. You’ll be joining the growing UX Writing team – this is not a marketing role.
- You’ll own UX copy in Tide’s app in France, writing and translating into French (and writing in English occasionally)
- Understand business goals and user needs, then plan, develop, and deliver copy/translations that bring the two together
- Prioritise workload to ensure copy for key projects is delivered on time
- Collaborate with Design, User Research, Product, Engineering, CCM, and Legal teams to devise holistic solutions to member pain points
- Engage with senior stakeholders to support our growth in France
- Advocate for the value of UX writing and user-centred design across the business
- Contribute to Tide’s content guidelines to raise the bar for copy across Tide
- Look for opportunities to optimise our localisation processes
- Provide French proofreading support to other areas of the business when required eg marketing, CRM, SEO
- Help test features before they go live
WHAT WE ARE LOOKING FOR:
- Excellent writing skills in French (native-level fluency) and English, including the ability to distil complicated concepts into easily-digestible copy
- 2+ years experience writing copy as a UX Writer or Content Designer, ideally within a similar sector
- Ability to effectively manage multiple projects and deadlines
- A data-driven approach to crafting copy
- Ability to establish a clear direction when faced with ambiguity
- Great communication skills
- Experience of managing stakeholders in a fast-paced environment
- Proficient at using Figma and translation tools
- Passion for inclusive design and accessibility
WHAT YOU’LL GET IN RETURN:
- Time Off
- Parental Leave
- Sabbatical
- Mental Wellbeing
- Volunteering & Development Days
- Learning & Development
- WOO (Work Outside the Office)
- Home Office Setup
- Laptop Ownership
TIDEAN WAYS OF WORKING
At Tide, we champion a flexible workplace model thatsupports both in-person and remote work to cater to the specific needs of our different teams.
While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
#LI-CC2
TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members’ diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
Disclaimer
It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:
- Tide does not charge any fees at any stage of the recruitment process.
- All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
- Communication from Tide will only come from an official @tide .co email address.
- Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.
If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.
Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.
Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide’s Recruitment Privacy Notice.
