Senior Strategic Account Executive

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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See yourself at Twilio

Join the team as Twilio’s next Senior Strategic Account Executive.

About the job

This position is needed to lead total account relationships with our enterprise customers by delivering our Twilio Platform Vision. You will be directly responsible for becoming an essential strategic partner and growing Twilio’s entire platform business  across your assigned customers. As a Senior Strategic Account Executive, you will drive highly analytical and consultative sales aimed at making multi-product selling the default sales motion with customers that are running large scale, global businesses. This role is highly cross functional, and your success will depend on building deep partnerships across Specialist Sales, Product Management, Finance, Support, and Operations.

Responsibilities

In this role, you’ll:

• Manage and expand some of our most important Retail customer accounts by focusing on the total account relationship across the entire Twilio platform.
• Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.
• Help customers unlock value seamlessly across our portfolio by partnering closely with the Specialist Sales organization to leverage deep technical and domain expertise for complex deals.
• Serve on a cross-functional account team including Product Specialists, Value Engineering, and Customer Value specialists to drive solution adoption.
• Run a disciplined forecast, consistently achieve goals, and drive a profitable revenue growth.
• Run highly consultative sales cycles and become a strategic partner with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.
• Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce.
• Establish yourself as a trusted subject matter expert and share industry updates and changes with the GTM sales organization.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Possess a total of 10 years of sales experience, with a minimum of 5 years dedicated to major account or strategic sales.
• Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers.
• Accountable for the total account relationship, including pipeline generation, customer acquisition, and multi-product solution adoption.
• Comfortable working with business and highly technical leaders, while acting as a strategic partner to help them unlock value across the Twilio portfolio.
• Analytical account development strategy based on making multi product selling the default sales motion.
• Demonstrated track record of managing business forecasts and financial models.
• Entrepreneurial mindset with appetite to define processes and build programs.
• Record of delivering profitable revenue and gross profit results, especially for large-scale and enterprise customers.
• Excellent verbal and written communication skills.

Desired:

• Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.
• Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.
• Software, SaaS, CPaas or PaaS selling experience.
• Familiarity with commerce platforms/two sided marketplaces.

Location

1. This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

• Based in Colorado, Hawaii, Minnesota or Vermont : $158,632.00 - $198,290.00.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $167,440.00 - $209,300.00.
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $176,256.00 - $220,320.00.
• This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until June 15, 2026, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.