Senior Site Reliability Engineer

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.

Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title: Senior Site Reliability Engineer.

Your Location: Hybrid/Brazil HQ address - Nações Unidas 12901 - São Paulo - SP (this role requires one day per week in the office on a rotating schedule, plus an additional day in the office each month).

You Report To: Engineering Manager.

Must be able to speak English AND Portuguese fluently.

Learn more about our awesome Engineering team

About the Opportunity

First Help Financial, voted and certified as a “Great Place to Work” by our workforce for five years in a row, is adding a new partner to our Engineering department to accommodate our remarkable growth! This individual will lead the quality and testing effort for a Scrum Team and push quality process above and beyond standards.

We’re looking for a Senior Site Reliability Engineer (SRE) to join our global engineering team and take ownership of the reliability and operational health of our core system: the Loan Origination System (LOS). As an SRE, you’ll work closely with software engineering squads across Brazil and the US, helping define and implement strategies that improve system reliability, observability, and performance at scale.

What you will do:

Your duties include, but are not limited to:

• Ensure the availability, performance, and reliability of the LOS through proactive monitoring and incident response.
• Partner with product and engineering teams to define and maintain SLOs/SLAs, introduce error budgets, and drive accountability.
• Collaborate on architectural improvements aimed at increasing resilience, scalability, and observability.
• Lead incident analysis and postmortems, and implement preventive actions.
• Design, build, and operate infrastructure as code (IaC) using Terraform.
• Improve observability tooling and practices using Datadog, enhancing alerting, tracing, and system dashboards.
• Participate in on-call rotations and respond to production incidents.
• Automate operational processes and promote a DevOps culture across squads.

Tech Stack You’ll Work With:

• Languages: Java (Spring Boot).
• Cloud: AWS (Lambda, Kinesis, S3, EC2).
• IaC & CI/CD: Terraform, AWS CodePipeline.
• Databases: MongoDB Atlas.
• Observability: Datadog.
• Event-driven architecture: Kinesis Streams, Lambdas.
• Version control & Collaboration: GitHub, Slack, Confluence, Jira.

What you bring:

• 5+ years of experience in Site Reliability Engineering or DevOps roles.
• Proven experience managing and improving production systems in a cloud-native environment (preferably AWS).
• Strong experience with observability tools and practices.
• Experience defining and driving adoption of SLIs, SLOs, and SLAs.
• Experience in operating event-driven systems and distributed architectures.
• Solid understanding of Terraform and infrastructure as code best practices.
• Strong debugging and troubleshooting skills across the stack.
• Comfortable writing and reviewing production-grade code (preferably in Java).
• Excellent written and verbal communication in English.
• A pragmatic and collaborative mindset, with a passion for system reliability and operational excellence.
• Bachelor’s degree in computer science or similar fields preferred.

Nice to Have:

• Experience with performance tuning in large-scale systems.
• Exposure to error budget policies and DORA metrics.
• Experience in fast-growing or fintech environments.

FHF Benefits:

• Great Perks – We offer generous salaries, monthly lunches, a robust employee recognition and talent development program to enhance your career with us.
• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth - Company growth provides unprecedented career growth.  FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth.  We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.

Diversity and Inclusion

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.