Job Description
About Trove Recommerce
Brands lose billions each year to returns, excess inventory, and non-new product. Trove transforms that liability into a growth engine.
We provide the software and operational infrastructure that enables leading brands to recover value from non-new inventory like returns and pre-loved goods through resale, trade-in, repair, and warranty claims. Brands including Canada Goose, Patagonia, Michael Kors, Carhartt, BÉIS, and Steve Madden rely on Trove to power returns management, resale sites, reverse logistics, and value-added services across North America and Europe. By integrating into complex retail ecosystems, Trove helps brands maximize recovery, acquire new customers, deepen loyalty, and drive sustainable growth.
Trove is a Certified B Corporation headquartered in the U.S., with a European office in Berlin.
The Role
As our Senior Programme Manager for Europe, you will bridge the gap between technical delivery, long-term partner success, and financial compliance. You will be instrumental in launching new brand programs and ensuring they thrive within the European market. This multifaceted role requires a blend of project management, client-facing diplomacy, and a solid understanding of financial reporting as directed by our global finance team.
What You’ll Do
1. Product & Program Implementations
- Support the end-to-end onboarding of new brand partners, translating their unique needs into Trove’s technical and operational workflows.
- Coordinate across technical and logistical teams to ensure software integrations (e.g., Shopify, ERP systems like M3) and 3PL setups are executed flawlessly.
- Develop documentation and standard operating procedures (SOPs) to support new partner integrations.
2. Account Management
- Serve as the primary point of contact for European brand partners, building trust and managing long-term strategic relationships.
- Navigate complex stakeholder environments, facilitating discussions on everything from carrier rates and packaging to marketing statements and program expansion.
- Proactively identify risks and opportunities to scale partner programs across EMEA.
3. Financial Coordination
- Execute financial tasks and reporting under the direction of the US Finance Team to ensure alignment with global standards.
- Support the transition and validation of business models, such as moving from principal to agent models for net revenue recognition.
Experience You Bring
- Professional Background: Minimum 6+ years in account management, project management, or implementation within the e-commerce or SaaS sectors.
- Sector Expertise: Proven experience in e-commerce project management is essential.
- Financial Literacy: Comfortable with financial tasks, reporting, and coordinating with international finance departments.
- Technical Savvy: Understanding of e-commerce platforms, warehouse management software, and data integration.
- Soft Skills: Exceptional communication skills in German and English; ability to manage multiple workstreams simultaneously.
Requirements
- Applicants must reside in Germany and hold a valid German work permit.
- Ideally based in or near Berlin to facilitate collaboration with our European headquarters.
- Available to start from July 2026.
Why Work Here?
- Flexible Remote Workplace - Trove’s flexible schedule and remote workplace allows employees more freedom in their schedule, which is invaluable when it comes to attending to the needs of personal and work life needs.
- Time to Relax: 28 vacation days plus one extra day per year on the team.
- We offer a Monthly Budget of 100€ for Gym Membership, Transit Card, etc. via our benefits platform Become1
- Betriebliche Altersvorsorge - Employees can set aside salary to invest in a qualified retirement investment plan
- Flat Hierarchies: Short communication channels, open collaboration, and personal responsibility with a tangible impact for our clients and the company.
- Career Opportunities: Exciting projects with plenty of creative freedom offer you diverse and long-term development and career prospects in a fast-growing company.
Trove is proud to be an equal opportunity company. We believe that diversity and gender balance will help us reach our full potential. At Trove we are building a company where we are not only proud of our mission, but how we are pursuing it. We are committed to equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status and we will consider qualified applicants with arrest and conviction records for employment.
