Job Description
Description
NOTE: This is a FULLY remote role, but the candidate must be within EMEA to collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing, but please only apply if you are physically based within EMEA.
Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth.
Profitable, high-growth, and the first short-term rental Property Management System unicorn 🦄. Join us at our most exciting stage yet! Learn more about our recent valuation and story here.
About the role
We are seeking an exceptionally agile, versatile, and AI-native Sr. Product Operations Manager to be the lynchpin between our strategy, day-to-day operations, stakeholders, and internal teams. This role is critical for driving consistency, efficiency, and excellence across the product management function.
In this role, you will be the engine that powers our product organization, ensuring our teams have the right processes, tools, and data to deliver exceptional value to our customers. You will work closely with Product, Engineering, and Go-to-Market (GTM) teams to drive operational excellence and scale our product development lifecycle.
What you will do:
Spearhead an AI transformation across the product development lifecycle, from discovery and competitive analysis to post-launch synthesis, including standardizing the PRD workflow with embedded AI for consistency, edge-case detection, and reduced manual iterations.
Enhance Go-to-Market execution through a robust “Definition of Done” framework, ensuring all departments are fully enabled with QA, documentation, and training prior to launch.
Cultivate a bi-directional “Voice of the Customer” program by synthesizing churn and deal loss data and integrating customer community requests into the product roadmap for enhanced visibility.
Function as the core operational link between Engineering, Product, and GTM teams, facilitating structured feedback loops and providing regular, actionable progress updates to all stakeholders.
Manage the product technology infrastructure by establishing playbooks, providing team training, and auditing data integrity.
Requirements
5+ years of experience in product operations, AI enablement, product management, business operations, or program management in a fast-paced technology environment.
Proven track record of leading AI initiatives at scale and implementing scalable operational frameworks, feedback systems, or analytics programs with quantifiable impact on efficiency and quality.
Exceptional analytical skills with the ability to translate complex data into actionable product and operational insights.
Expert-level proficiency in managing and automating product management tools such as Jira and Productboard.
Strong communication and stakeholder management skills, with a proven ability to influence without formal authority.
A proactive, problem-solving mindset with the ability to thrive in a fast-paced and rapidly evolving landscape.
What we offer:
Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.
100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. The choice is yours. Just don’t ask to work in our office (we don’t have one).
Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company’s success.
Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions.
Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.
Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.
Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. The specifics depend on the country of the applicant.
Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).
Thank you for your interest. If you apply for this role, you will receive an email from our Talent Acquisition team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied.
