Senior Product Manager IT Risk

About Diligent

Diligent is the global leader in governance, risk and compliance (GRC) SaaS solutions, trusted by more than 1 million users and 700,000 board and leadership seat holders across 90+ countries. Our Diligent One Platform gives practitioners, the C-Suite, and the board a consolidated view of their entire GRC practice, so they can manage risk, build resilience, and make better decisions, faster.

We pioneered the modern governance movement and we are now leading its AI transformation. Curiosity is in our DNA. We look for people who ask the big questions, experiment fearlessly, and see change as opportunity.

The Opportunity

As Senior Product Manager for IT & Cyber Risk, you will set the strategic direction for one of Diligent’s most critical and fastest-growing product areas - defining how AI reshapes the way organisations identify, assess, and act on IT and cyber risk.

You will own the product vision, roadmap, and outcomes for IT & Cyber Risk on the Diligent One Platform. You will partner closely with engineering, design, data science, and senior leadership to build products that give CISOs, risk managers, and boards the clarity they need when it matters most. This role carries real strategic weight and high executive visibility.

Your Focus Area

AI Product Focus

Strategic Focus

▸  Shape AI-powered risk detection & automation features

▸  Own and evolve the IT & Cyber Risk product vision

▸  Define how LLMs surface cyber insights for boards

▸  Influence roadmap across the Diligent One Platform

▸  Partner with engineering on AI model integration

▸  Lead market and competitor intelligence

▸  Translate AI capability into measurable user value

▸  Drive OKRs and north star metrics with leadership

▸  Evaluate emerging AI tools for risk workflows

▸  Build business cases for strategic investment

Key Responsibilities

Product Strategy & Vision

• Define and champion the multi-year product strategy for IT & Cyber Risk, aligned to Diligent’s platform vision and company OKRs
• Develop deep market intelligence: tracking competitor moves, emerging cyber regulations, and technology trends to shape the roadmap
• Build and present compelling product business cases to senior leadership and the executive team

AI-Powered Product Development

• Lead the design and delivery of AI-native features that automate risk identification, prioritisation, and reporting for enterprise clients
• Collaborate with data science and engineering teams to define how large language models and AI agents can enhance cyber risk workflows
• Define and track AI product performance metrics, ensuring features deliver measurable business and user outcomes
• Stay at the forefront of AI advances relevant to GRC, bringing new capability ideas to the roadmap proactively

Roadmap & Delivery

• Own the full product lifecycle from discovery to launch across web, mobile, and API surfaces
• Maintain a prioritised, clearly articulated backlog with well-defined user stories and acceptance criteria
• Partner with engineering leads to ensure technical feasibility, quality, and on-time delivery
• Define and monitor product KPIs, user engagement metrics, and health indicators post-launch

Customer & Stakeholder Engagement

• Be the authoritative voice of the customer: conducting regular research, interviews, and advisory sessions with CISOs, risk managers, and IT leaders
• Work cross-functionally with Sales, Customer Success, Professional Services, and Marketing to ensure successful go-to-market execution
• Communicate product direction clearly and confidently to internal stakeholders at all levels

What You’ll Bring

Experience & Domain

• 7+ years in product management, with significant SaaS experience in recent years
• Deep domain knowledge in IT risk, cyber risk, or information security — you’ve worked closely with CISOs, security teams, or risk functions
• Proven track record of owning and delivering complex B2B product roadmaps end-to-end
• Experience working in or alongside GRC, compliance, or enterprise risk environments (highly desirable)

AI & Technical Acumen

• Demonstrated experience building or shaping AI-powered product features: you understand how LLMs, agents, and ML models work in practice
• Comfortable engaging with engineering and data science teams on technical design decisions
• Able to evaluate AI use cases critically: balancing innovation with trust, explainability, and regulatory considerations

Strategic & Leadership Skills

• Strong strategic thinking: you can connect daily product decisions to long-term business outcomes
• Excellent stakeholder management, with experience influencing without authority across senior cross-functional teams
• Outstanding written and verbal communication skills; able to distil complexity into clear, compelling narratives
• Data-driven decision maker: comfortable with product analytics, experimentation frameworks, and OKR setting

Ways of Working

• Collaborative by default: you thrive in inclusive, diverse teams and bring others along with you
• Agile mindset with experience in Scrum or similar delivery frameworks; Certified Scrum Product Owner is a plus
• Comfortable with ambiguity and energized by building in fast-moving environments

What We Offer

Work & Flexibility

Hybrid working model

Meeting-free focus days

Generous time off policy

Growth & Impact

Direct C-suite and board visibility

AI leadership opportunities

Global team & career development

Health & Wellbeing

Comprehensive health benefits

Wellness programmes

Global days of service

Culture & Community

Inclusive, diverse team culture

Employee Resource Groups

Offices across 9 global hubs

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we’re building the future with people who think boldly and move fast.  Whether you’re designing systems that leverage large language models or part of a team reimaging workflows with AI, you’ll help us unlock entirely new ways of working and thinking.  Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity.  The future belongs to those who keep learning, and we are building it together.  At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C.,  London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.   To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent’s EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.