Job Description
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
Toast’s Product Team is looking for a Sr. Product Manager to drive a user-experience-centric roadmap for critical pieces of the restaurant operations workflow, including Cash Management, Close Out, and supporting our vertical expansion through a new 0-to-1 Memberships offering targeting high-growth restaurant segments. As the Sr. Product Manager, you will lead initiatives that deliver best-in-class solutions, understand the truth of the business, and innovate on existing and new processes.
You will develop deep empathy for the needs of our customers and their guests while working with teams across Toast including Product, Engineering, Design, Marketing, Sales, and Customer Success to build and shape innovative new products and offerings. This is a high-visibility role with a real opportunity to make an impact at a fast-paced, dynamic organization with phenomenal growth.
A day in the life (Responsibilities)
- Own the entire Cash & Close domain across point-of-sale and web surfaces, ensuring a seamless, reliable experience for restaurant operators
- Support Toast’s vertical expansion to Memberships, partnering to launch and scale a 0-to-1 product from beta through general availability, with a focus on high-growth restaurant segments
- Learn the Toast POS product deeply and become an expert, advocate, and internal evangelist for your domain
- Manage and prioritize your backlog rigorously, driving purpose, clarity, and momentum for your teams
- Write detailed user stories and product specifications that clearly communicate requirements to Engineering teams in a fast-paced, agile environment
- Lead scrum ceremonies and ensure strong stakeholder alignment across Product, Engineering, Design, Marketing, Sales, and Customer Success
- Partner with Engineering and UX to design, launch, and support new features with an eye toward reliability and offline resilience
- Meet and correspond directly with customers and prospects to gather feedback, surface insights, and close the loop on feature requests
- Define, track, and analyze product adoption and usage metrics to inform decisions
- Work closely with Product Marketing and Customer Education on Go-To-Market strategies and release plans
- Perform market research and competitive analysis to stay ahead of industry trends
- Leverage AI tools and emerging technology to accelerate discovery, improve prioritization, and enhance the overall product development process
What you’ll need to thrive (Requirements)
- 5+ years of hands-on product management experience with a proven track record of delivering B2B SaaS products to market at scale
- Demonstrated ability to support 0-to-1 product launches as well as maintain and evolve mature, high-scale products
- Exceptional communication and presentation skills, you can tell a compelling story, align stakeholders, and translate complex problems into clear solutions (expect to demonstrate your problem-solving approach as part of the interview process)
- Ability to work autonomously and effectively across multiple workstreams with diverse stakeholders
- Experience in restaurant POS or hospitality technology is a plus, but a strong appetite to learn the space is what matters most
- Familiarity with AI-powered tools and a curiosity for how emerging technology can improve product workflows and customer outcomes is a plus
- Flexibility to collaborate across time zones, including willingness to have some overlapping hours with the US East Coast to ensure effective communication and alignment
AI at Toast
At Toast, one of our company values is that we’re hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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