Job Description
Company Description
NBCUniversal is one of the world’s leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
NBCUniversal’s Product Team builds products that provide essential capabilities to organizations throughout NBCUniversal. The team leverages deep relationships with our operational and engineering counterparts to build cohesive, end-to-end solutions for their clients or users. The product portfolio is aligned around critical NBCU functions such as Content/Title Management, Data & Analytics, Scheduling & Distribution, and Content Sales.
As a part of the Product team, you will be responsible for products supporting Universal Destinations & Experiences. You will be in constant communication with clients on anything product related, including building business cases for new initiatives, feature intake, requirements gathering, development progress, validating and coordinating deliverables, and managing timelines. You will lead grooming sessions, and execute product demos, and walkthroughs. You are an expert in your area’s product features, capabilities, and functionality while consulting on new multi-product initiatives or programs and mentoring Product Specialists.
Essential Responsibilities
Product Lifecycle Management
Manage the end-to-end life cycle of products, from ideation through delivery and ongoing optimization.
Define and own overall product vision, strategy, and success metrics for key initiatives, including data warehouse and business intelligence platforms.
Roadmap & Backlog Ownership
Develop and maintain feature roadmaps, prioritizing capabilities based on business needs and strategic goals.
Lead grooming sessions to ensure a consistently up-to-date backlog of clearly defined features and user stories.
Fully document product features and capabilities in JIRA, including measurable acceptance criteria.
Stakeholder Engagement & Requirements Gathering
Collaborate across functions (Engineering, Universal Creative, Entertainment, Marketing, Sales, Supply Chain Operations, Product, Architecture) to capture and analyze requests, define data needs, and align priorities.
Translate complex business requirements into actionable product features and conceptual models.
Vendor Relationship Management
Act as the primary point of contact for external vendors (e.g., Orange Logic, Qvest), ensuring alignment on objectives, timelines, and deliverables.
Monitor vendor performance against SLAs, manage change requests, and drive continuous improvement initiatives.
Technical Collaboration & Solution Design
Partner with architecture and solutions leaders to identify optimal technical solutions that meet client and business needs.
Work closely with engineering teams and vendors to implement automation and workflow optimizations.
Data-Driven Product Development
Perform hands-on data exploration and analysis of large datasets to inform product decisions and enable data-driven features.
Continually leverage business insights and analytics to refine platform strategy and solve high-impact problems.
Quality Assurance & Compliance
Define and execute user acceptance testing for new features and integrations.
Ensure all workflows and vendor deliverables adhere to NBCUniversal standards and industry regulations.
Incident & Change Management
Coordinate resolution of operational issues promptly to minimize disruption.
Manage change requests effectively to maintain stability in live environments.
Reporting & Analytics
Track and report on vendor performance metrics (uptime, error rates, turnaround times).
Provide actionable insights and recommendations to improve service quality and operational efficiency.
Documentation & Governance
Maintain comprehensive documentation for processes, integrations, and SLAs.
Ensure all product and vendor workflows comply with internal standards and regulatory requirements.
Other duties as assigned
Qualifications
Basic Qualifications
- Bachelor’s degree or equivalent experience required.
- 3+ years of direct client engagement experience
- 8+ years of relevant work experience in the technology or media industry.
- 5+ years’ experience in a role demonstrating strong technical, quantitative, and analytical skills.
- 5+ years’ experience in a role exhibiting excellent written and oral communications, effective interpersonal skills, project management, and strong formal presentation abilities.
- 3+ years product management experience in media, gathering client requirements, writing product and/or technical specifications, working with development teams, and managing product roadmaps as well as launches
Desired Characteristics
- Expertise in the SDLC process, with a focus on scoping, iteration planning, user story and acceptance criteria writing, rollout management.
- Strong analytical and problem-solving skills - capable of assessing ambiguous situations, evaluating diverse factors, and adapting existing approaches to devise effective solutions.
- Proven ability to influence and collaborate with senior stakeholders - including those unfamiliar with the subject matter, by tailoring communication style and providing guidance on challenging issues.
- Ability to analyze and compare multiple technical solutions, providing expert consultation and recommendations to achieve the best outcome for on-air operations.
- Strong decision-making skills with minimal supervision, leveraging technical expertise to interpret complex problems and deliver optimal solutions.
- Experience in Television/Broadcast, Media, Technology, or related field
- Experience with Agile methodology
- Experience with using Jira or a similar system to track and maintain feature requirements and development progress
- Natural problem solver, who is adaptable in a fast-paced environment and is highly collaborative
Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $130,000 - $170,000 (bonus eligible).
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].
