Senior Instructional Designer

About the team

TheClientTraining Content team is committed to delivering best-in-class product education to Diligent clients. We endeavor to provide highly relevant and engaging content that guides clients to product value, supportingclients with product success. We aim to cultivate a client community, where clients collaborate with Diligent experts and each other to find innovative ways to apply platform functionality to overcome organizational governance, risk, and compliance management challenges.

About the role

You are passionate about leading the creation of engaging, high‑impact learning experiences for a high‑velocity, dynamic software organization. You bring a rare blend of technical depth, business acumen, and the ability to simplify complexity into clear, actionable learning.

As a Senior Instructional Designer at Diligent, you will own the strategy and development of sophisticated eLearning programs and multi‑modal learning content, including digital courses, conference sessions, training blogs, and webinars, that empower our clients, partners, and internal teams to confidently use our platform to drive measurable professional success.

In this senior role, you will set the direction for learning initiatives, mentor other designers, and collaborate with cross‑functional leaders to ensure our training ecosystem is modern, scalable, and aligned with business priorities. You will champion innovation, elevate content quality, and help shape the future of client education at Diligent.

Key Responsibilities

• Lead training needs assessments by partnering with subject matter experts, product leaders, and business stakeholders to define learning strategies that support organizational goals and client outcomes.
• Design and develop instructional materials, including e-learning modules, instructor-led training, and blended learning solutions.
• Employ a variety of mediums (video, engagement activities, scenarios, storytelling, etc.) to design and develop instructional materials that maximize engagement.
• Analyze client personas to ensurecontent relates to clients’ use cases and workflows.
• Utilize style guides, best practices, and user feedback to create best-in-classcontentthat provides the best client learning experience.
• Develop and manage project timelines,milestones, and deliverables to ensure instructional design projects are completed on time.
• Work closely with subject matter experts and business stakeholders to gather requirements, provide updates, and ensure alignment with project goals.
• Maintain existing courses to ensure they are up to date and reflect user feedback.
• Engage with learners through email, blogs, forums, and user groups.
• Incorporate the use of AI tools to enhance and speed up content development.
• Collaborate with cross-functional teams to promote ClientTraining content.
• Stay current with industry trends and best practices in instructional design and technology.

What we’re looking for

• Previous working experience in Instructional Design for 5 years.
• Experience or education in any of the following fields is preferred: Instructional Design, Topic-Based Authoring, Technical Writing, Computer Science, Education.
• Familiarity with technologies for course authoring, audio editing, and video production (e.g., Articulate Rise, Camtasia, Adobe Creative Suite).
• Familiarity with microlearning content development (e-learning, blogs, job aids, podcasts, infographics) and AI tools.
• Familiarity with Learning Management Systems (LMS)administration.
• Ability to manage multiple projects and meet deadlines.
• Collaborative mindset and comfort working with distributed, cross‑functional teams and a variety of stakeholders.
• Growth mindset and willingness to learn new tools, processes, and domains quickly.
• Knowledge of adult learning principles and instructional design models.

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About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we’re building the future with people who think boldly and move fast.  Whether you’re designing systems that leverage large language models or part of a team reimaging workflows with AI, you’ll help us unlock entirely new ways of working and thinking.  Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity.  The future belongs to those who keep learning, and we are building it together.  At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C.,  London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.   To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent’s EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.