Job Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Senior Education professional supports global training operations through LMS-driven processes, customer communication, and core coordination activities. The role requires strong operational accuracy, independent handling of requests, excellent written communication, and ownership of key activities such as registrations, certifications, scheduling, reporting, and gap analysis. The coordinator is expected to work comfortably in a system-driven environment and contribute to ongoing process improvements, including the adoption of automation and AI-enabled solutions
How will you make an impact?
Support global customers, partners, and internal teams with training registrations and related queries.
Manage end-to-end training coordination, including scheduling classes, enrolments, approvals, prerequisites, and user training records in the LMS.
Respond to LMS-related queries such as account status, access issues, and routine administrative tasks.
Independently manage shared inbox requests with clear, professional written communication.
Actively promote relevant training programs and communicate suitable portfolio options to customers and stakeholders.
Generate operational reports and support training gap analysis for customers and internal stakeholders.
Maintain high data quality and consistency within the LMS and related systems.
Collaborate with Training Delivery teams to plan and schedule sessions for smooth execution.
Take proactive ownership of tasks, requests, and follow-ups.
Contribute to process improvements and adoption of automation and AI-assisted tools.
Have you got what it takes?
Experience: 5 to 7 years
Bachelor’s degree preferred, or equivalent experience in training operations, administration, or a related field
Hands-on experience working with a Learning Management System (LMS) in an operational or administrative role.
Experience with Cornerstone (CSOD) or similar enterprise LMS is a strong advantage.
Ability to work independently in an LMS-driven environment and other operational systems.
Strong attention to detail and operational accuracy.
Excellent written communication skills in English.
Strong organizational and time-management skills.
Ability to collaborate effectively with cross-functional teams.
Proactive and solution-oriented approach.
Ability to manage multiple requests in a structured, process-driven, and fast-paced environment.
Openness to process improvements and adoption of automation or AI-assisted tools.
Willingness to learn new systems and adapt to evolving processes.
Proficiency in Microsoft Office, especially Excel.
Ability to support a global user base across time zones.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10945
Reporting into: Tech Manager
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
