Senior Digital Product Manager

Company Description

SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Amazon, Walmart, The Home Depot to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.

Job Description

At SquareTrade, Inc. d/b/a Allstate Protection Plans (“Allstate Protection Plans”), we help our customers when they need us most. As the market leader of protection plans, we touch the lives of millions of people across the world. Our success is due to our focus on delivering great service to our customers through a modern, digital platform.

We are looking for an experienced Senior Digital Product Manager to drive strategic initiatives that accelerate our roadmap for our in home experience. The In‑Home Product team owns the end‑to‑end experience for customers once a claim is approved for an in‑home repair. We support categories such as large home appliances, lawn and garden equipment and furniture. The team manages every aspect of the journey —scheduling technician appointments, sourcing and ordering parts, and coordinating clear, proactive communication with both customers and service professionals to ensure a smooth, high-quality repair experience.

As a Senior Digital Product Manager, you will own the definition, delivery, and lifecycle management of your product, ensuring every effort is tied to measurable business outcomes.

This role serves as a critical bridge between operations, customer experience, and technology. You will work closely with subject matter experts across the business to deeply understand challenges, validate assumptions through product discovery, and translate insights into actionable priorities. You will manage the strategic product vision, roadmap, and backlog to maximize enterprise and customer value.

Beyond discovery, you will partner with engineering and global product teams to drive solutioning and reimagine the experience. In this high-impact role, you’ll define desired outcomes, enable teams to deliver best-in-class customer and customer service agent experiences, and directly influence overall business success through innovative, outcome-based delivery.

What’s Great About This Role?

• Shape the future of In Home Repair experiences by delivering measurable business and customer outcomes
• Lead high-impact initiatives with visibility across the organization and influencing strategic priorities
• Collaborate with senior stakeholders to align product vision with enterprise goals and customer needs
• Play a pivotal role in transforming complex workflows into seamless, intuitive experiences for customers

You’re A Great Candidate If You:

• Have deeply curious, empathetic and customer obsessed mindset
• Excel at influencing stakeholders and driving consensus through transparent communication and strong relationship management
• Are metrics-driven, using KPIs, customer feedback, and data insights to inform backlog prioritization and product strategy
• Engage in discovery and test-and-learn activities to validate assumptions and guide product direction
• Can decompose complex problems into manageable stories to then create and prioritize a clear backlog for the product team
• Manage the product vision and roadmap effectively and providing timely feedback on development iterations
• Are proactive in anticipating challenges and identifying opportunities to deliver value
• Are flexible and adaptable, able to navigate ambiguity within your product and across the organization while maintaining focus on outcomes

Qualifications

• 7+ years of experience as a product manager within a technology development environment
• Experience driving measurable business or product outcomes and breaking down work into iterative and incremental delivery to achieve those outcomes
• BA/BS Degree

Nice to Have:

• Knowledge of AI technologies (LLMs, GenAI, and Agentic AI)
• Previous Scrum Master or Project Management experience

Additional Information

At SquareTrade you’ll have access to:

• Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
• Up to 4% company match into 401(k) and contributions into your company-sponsored pension
• $75/month budget to help prioritize your physical wellbeing
• $80/month stipend to subsidize connectivity costs
• Mental health resources including free 1:1 therapy, coaching sessions and digital resources
• Supportive leave policies
• Flexible Time Off Policy in addition to 9 Company Holidays
• Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires
• Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team
• Various corporate perks and discounts

This role is a hybrid role associated with our Bay Area Office.

SquareTrade estimates the possible base compensation for this role, if hired in the San Francisco Bay Area, California, to be in the range : $170K - 200K

The candidate(s) offered this position will be required to submit to a background investigation.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status.  It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

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Allstate generally does not sponsor individuals for employment-based visas for this position.