Senior Dental Appointment Setter & Virtual Receptionist

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CPT-11075 - Senior Dental Appointment Setter & Virtual Receptionist – [Business Support/Senior - Advanced Level] (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A busy Los Angeles based dental practice is seeking highly professional Appointment Setter / Virtual Receptionists to support inbound patient inquiries, appointment scheduling, lead follow up, and front desk coordination remotely.

The ideal candidate is an experienced and polished communicator with a strong phone presence, excellent customer service skills, and the ability to build rapport naturally with patients. Candidates should be reliable, responsive, organized, and comfortable working in a structured, fast paced environment.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

• Handle warm inbound and outbound patient calls
• Contact new leads promptly after inquiry submission
• Schedule and confirm patient appointments accurately
• Conduct ongoing follow up calls for leads and existing patients
• Provide professional virtual receptionist and front desk support
• Answer scheduling and patient related inquiries professionally
• Maintain accurate CRM notes, call logs, and appointment updates
• Follow internal workflows, SOPs, and communication standards

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• 3+ years of strong experience in appointment setting, virtual reception, customer service, patient coordination, or high volume phone support roles

• Strong conversational English skills with a clear, neutral American accent required

• Excellent listening, rapport building, and multitasking abilities

• Experience handling scheduling, lead follow ups, CRM updates, and administrative workflows with minimal supervision

• Strong multitasking, organizational, and customer service skills in a fast paced environment

• High reliability, responsiveness, and professionalism when handling patient interactions

• Experience using CRM systems and communication platforms - GoHighLevel (GHL), (required)

• Previous dental or healthcare experience is a plus, though not required

• Comfortable following scripts naturally and professionally

• High volume outbound and lead qualification skills. Must be able to educate and build trust easily

• sales background

• Paid Lunch Breaks

Tools & Systems Used

• GoHighLevel
• Mango Phone
• Open Dental
• Flex Communication Software
• Flashtop (remote access)

Work Schedule

• Contracted Hours per Week: 40- 45 Hours
• Scheduled Working Days: Monday through Friday (might have Saturday shift)
• Daily Working Time: 9:00 AM – 7:00 PM PST (specific shifts finalized after hire)

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Senior - Advanced Level
• Contracted Hours per Week: 40-45 hours/week
• Daily Working Time: 9:00 AM – 7:00 PM PST (specific shifts finalized after hire)
• Scheduled Working Days: Monday-Friday (Saturday)
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: English skills with a clear, neutral American accent required
• REGION PREFERENCES: Philippines preferred

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!