Job Description
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
Responsibilities:
- Design & implement networks, including LANs, WANs, routers, switches, firewalls, and wireless networks, to meet the needs of our client’s business operations.
- Perform network assessments to identify areas for improvement and recommend solutions aligned with project objectives.
- Troubleshoot and resolve network issues during implementations.
- Collaborate with third-party vendors and service providers to coordinate network-related activities.
- Participate in IT infrastructure projects and provide technical guidance and support to project teams.
- Document network infrastructure and processes for future reference and knowledge sharing.
- Stay up-to-date with the latest technologies and industry developments to ensure the network infrastructure remains current and effective.
- Coordinate activities with third parties (e.g., network providers, cabling vendors) according to organizational procedures.
- Perform site readiness surveys and equipment staging when necessary.
- Inspect, inventory, and track in-scope products procured by the organization.
- Order equipment as directed by organizational procedures.
- Notify the Project Manager of problems with received products (e.g., shipping damage, wrong products, etc.).
- Stage, configure, and test products according to implementation processes and procedures.
- Install, configure, and test equipment as required.
- Provide appropriate post-installation problem resolution as defined in the implementation processes and procedures.
- Replace defective equipment using organizational RMA procedures.
- Provide first-day-of-business support for facility openings and moves until the site is officially turned over to operational teams.
- Prepare for and participate in design reviews.
- Update related tools within the scope of the project as required.
- Take and store pictures of the implemented equipment, racks, and cabling if time permits and and as required
- Prepare turnover documentation as required and update records for asset tracking.
- Report exceptions as soon as practical after they occur.
- Perform physical decommissioning of old equipment.
- Provide guidance to local on-site contacts when required and appropriate.
- Provide updates to cookbooks based on project experiences and insights.
- Conduct root cause analysis and contribute to post-incident reviews for P1/P2 incidents.
- Advise on issues and collaborate to resolve any arising problems during project implementation.
- Participate in team meetings and provide regular project progress updates.
- Follow organizational policies and procedures for change management, security, and compliance.
- Escalate issues and concerns to appropriate organizational contacts in a timely manner.
- Communicate with stakeholders and end-users as needed to provide updates and ensure satisfaction with services provided.
- Maintain up-to-date documentation related to projects and tasks, including network diagrams, device configurations, and system documentation.
- Complete required training as identified by the organization.
- Collaborate with other teams and engineers as needed to provide comprehensive solutions for organizational needs.
- Seek opportunities for process improvement and share ideas for review and implementation.
- Participate in knowledge-sharing activities such as peer reviews and mentoring programs to build expertise across the team.
Qualifications and Skills:
- Bachelor’s or Master’s degree in information technology/computer science or similar through education or equivalent experience.
- Mandatory CCNA certification.
- CCNP or similar certification by experience is a plus.
- 3-5 years of relevant experience
- Solid knowledge of LAN, WAN, QoS, WLAN, and related technologies.
- Willingness to work with a flexible schedule to meet project requirements.
- Readiness to travel to support network deployment activities.
- Effective problem-solving skills and ability to work under tight deadlines.
- Strong teamwork and collaboration skills.
- Proficiency in English, both written and verbal.
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .
