Job Description
Company Description
Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.
Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.a
Job Description
The Opportunity:
We are seeking a highly motivated and experienced Senior Scrum Master and Agile Coach to join our team at Flywire. This role is essential for advancing our Agile maturity, driving delivery for our Go-To-Market (GTM) and enterprise technology teams, and fostering a culture of continuous improvement within the organization. This person will lead multiple teams in adopting and optimizing Agile practices, ensuring high-quality and timely delivery of critical business capabilities.
Your goal is to ensure our GTM teams operate effectively and predictably, adhering to best practices while continuously improving their processes and delivery cadence.
Key Responsibilities:
- Agile Facilitation and Delivery: Lead the facilitation of all core Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
- Impediment Removal and Tracking: Proactively identify and remove obstacles, manage product backlogs, track team velocity, and monitor sprint progress to ensure the timely delivery of project goals.
- Process Governance and Improvement: Drive continuous process improvements, including defining and implementing JIRA ticket templates, intake processes, and workflow stages to ensure clarity and goal commitment.
- Cross-Team Alignment and Coaching: Lead the Scrum of Scrums once every two weeks to align the teams, manage dependencies, review conflicting requests, and resolve blockers. Coach the team on agile best practices
- Collaboration and Partnership: Work closely with Product Owners (PO/PM), Tech Leads, and stakeholders to clarify requirements, prioritize tasks, and guide feature prioritization.
- Mentorship and Adherence: Coach and provide guidance to team members, ensuring adherence to established Agile principles, coding standards, and deployment processes (CI/CD) where applicable.
Qualifications
Here’s what we are looking for:
- Bachelor’s degree in an IT-related field or equivalent professional experience.
- 5+ years of experience working in Agile Scrum environments, with a strong track record of successful project/program delivery.
- Certification as a Scrum Master (CSM, PSM, or equivalent).
- Demonstrated experience in an Agile Coach capacity, driving process adoption and managing change across multiple technical teams.
- Expert-level knowledge of JIRA for backlog maintenance, sprint management, and tracking sprint metrics and dashboards.
- Strong communication and collaboration skills, with the ability to translate complex technical requirements and process concepts into clear, business-friendly language.
- Proven ability to resolve conflicts, foster a collaborative team environment, and work with cross-functional leaders.
Preferred Qualifications:
- Experience working with GTM systems or Enterprise Systems (e.g., Salesforce, CPQ, Workday).
- Experience with DevOps tools or deployment pipelines (CI/CD).
- Additional certifications such as Certified Agile Coach (CAC) or SAFe certification.
Additional Information
What We Offer:
- Competitive compensation
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
- Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 40 nationalities across 14 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
#Li-Hybrid
