Job Description
Company Profile:
公司简介：
Keywords Studios is an international service provider in the global video games industry with studios in Madrid, Dublin, London, Barcelona, Milan, Tokyo, Singapore, Shanghai, New Delhi, Pune, Montreal, Seattle, Los Angeles, Mexico City, Portland, Raleigh, Orlando, and Rio de Janeiro (among others!). With over 5,000 employees passionate about games around the world, we provide a range of translation, testing, audio, customer care, engineering and art production services to Video Game Developers and Publishers alike.
Keywords工作室是一家全球电子游戏行业的国际服务提供商，在马德里，都柏林，伦敦，巴塞罗那，米兰，东京，新加坡，上海，新德里，普纳，蒙特利尔，西雅图，洛杉矶，墨西哥城，波特兰，罗利，奥拉多和里约热内卢（此外还有！）设有工作室。我们在全球拥有超过5000名热爱游戏的员工，在全球范围内为电子游戏开发商和发行商提供一系列的翻译，测试，音频，客户关怀，工程和美术制作服务。
Duties and Responsibilities
岗位职责：
1. Actively participated in client related meetings internally and externally with colleagues from different departments.
积极参加与客户有关的内部和外部会议，与不同部门的同事协作
2. Regular meeting with all contacts in the assigned territory and delivery the information from the catch-ups to the related leaders and team members.
定期与在指定区域内的所有联系人会面，并将会面信息传达给相关领导和团队成员
3. Work with teammates from different service delivery teams globally to respond to customers’ requests.
与来自全球不同服务交付团队的队友合作，以响应客户的需求
4. Handle customer complaints and provide a satisfied solution together with the related service delivery team.
处理客户投诉，并与相关服务交付团队一起为客户提供满意的解决方案
5. Maintain the assigned customer information in the CRM system.
在CRM系统中维护指定客户的信息
6. Seldomly but possibly to work on client related admin tasks in a certain period of time.
偶尔需要处理与客户相关的行政工作
7. Other tasks as required by the line manager.
直线领导分配的其他工作
Experience Required
任职资格：
1. Bachelor’s degree or above.
本科及以上学历
2. 1-5 years of experience in videogames industry is mandatory, and familiar with localization, FQA and voice-over services.
热爱游戏且有1-5年游戏行业从业经验，熟悉游戏本地化，测试和配音业务
3. Experience in CRM systems and compliant with the requirement to use CRM system and online data server for timely data/document entry.
有使用CRM系统的经验，且要遵守使用 CRM 系统和在线数据服务器及时录入数据/文件的要求
4. Experience in a multinational company with team members in different countries.
有在跨国公司且团队成员分布在不同国家工作的经验
5. Fluent in English.
英语流利
6. Self-driven. Able to deliver the best results without supervision.
有自我驱动力，能自主优秀的完成工作
7. Possesses sales skills, and experience of dealing directly with customers.
有销售技巧且有直接与客户沟通的经验
8. High standards and demands on the quality of one’s work.
对自己的工作质量有高标准和要求
9. Sense of time and urgency. Completes work in the time required, or when not required, in the most efficient manner and in the shortest time possible. And able to work under pressure.
有良好的抗压能力，有时间和紧迫意识，能够在规定时间内完成工作，或在没有明确时间要求时以最高效的状态在最短时间内完成工作
10. Not set limits for himself/herself and is willing to try new areas and things.
对自己不设限，愿意尝试新的领域和事情
11. Creative and innovative, open-minded, and willing to share and communicate.
有想法，有创新精神，性格开朗且愿意分享和沟通
12. Willing to travel.
愿意出外勤
P.S.:
This role is hybrid. Work in the office for 3 days per week with a floating workspace with the rest flexible in location for customer visit and preparation.
混合办公，每周需在办公室工作3天，其余时间可灵活安排办公地点，以便于拜访客户
Benefits:
福利：
Base salary, Bonus, Social insurance and housing funds, Medical check-up, EAP Program
基本工资、奖金、五险一金、体检、员工心理关爱计划
