Resource Management Team Leader

Company Description

Meet Unit4. With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.

With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.

At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters. — A powerful statement that enables different priorities for different people.

We’re shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it’s what makes us unique.

Job Description

The Resource Management Team Leader plays a critical leadership role within the RMO, ensuring the efficient and timely allocation of resources across all project types. This role oversees day‑to‑day staffing operations, drives global process consistency, manages whitespace, and serves as the primary escalation point for conflicts and complex staffing needs.

Key Responsibilities

1. Leadership & Operational Oversight

• Be the independent staffing engine for Professional Services business.
• Lead daily staffing operations and ensure high‑quality, consistent execution.
• Drive value proposition within RMO and business stakeholders.
• Support operational KPI’s by driving utilization and filling bench time

2. End‑to‑End Staffing Process Ownership

• Own and improve the global staffing process.
• Oversee staffing for all project and service types.
• Ensure staffing requests are fulfilled within the 3‑day OLA.
• Champion consistent global staffing practices.
• Oversee a seamless conflict & escalation process for staffing customer engagements

3. Demand Planning from project backlog and pipeline

• Provide capacity planning insights to enable a balanced pool of resources
• Support pipeline planning and forecast future needs.
• Provide early visibility of upcoming capacity requirements.

4. Reporting & Management Insights

• Create and evolve reporting to provide Services leadership with advanced staffing insights.
• Ensure reporting is seamless and easy for both users and Resource Managers.

5. Using AI and automation

• Optimize efficiency within our tools and processes.
• Explore AI and automation within tooling in line with industry best practices.
• Remove inefficiencies and make RMO faster & easier to do business with.

Success Measures

• OLA compliance
• Capacity planning outputs
• Business stakeholder satisfaction
• Optimized & clean staffing processes
• Effective conflict and escalation management

Qualifications

• Experience leading or coordinating a Resource Management, Workforce Planning, or Scheduling function within a Professional Services environment, ideally in an ERP, SaaS, or enterprise software business.
• Demonstrated people leadership experience, with the ability to coach, develop, and motivate Resource Managers or Planners in a delivery-focused organization.
• Proven capability managing resource demand and supply across multiple projects, customers, and timelines in a fast‑paced, customer‑facing environment.
• Strong understanding of Professional Services delivery and financial drivers, including utilization, capacity planning, margin, and forecasting.
• Experience partnering closely with Delivery, Sales, Customer Success, and Finance to enable successful project outcomes.
• Hands‑on experience using PSA / resource management tools and strong analytical skills using Excel, reporting, and dashboards.
• Comfortable working in a matrix, multi‑stakeholder environment, balancing competing priorities and driving decisions through influence.
• Experience supporting global or multi‑country delivery models, including nearshore/offshore teams or partner resources (desirable).

Additional Information

Who we are

We are a people-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.

We believe that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated.

We are reimagining how work makes people feel.

What we offer

• a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
• balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits
• growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work
• talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry
• a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme
• a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.

Our commitment to equity

Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs:

• Our focus to DEI remains central to who we are
• Inclusive hiring at Unit4: Building equal opportunities for all

Background check :

This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries – we’ll handle it according to local privacy laws and keep your information safe. Questions? Feel free to reach out!