Job Description
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job Description
The Relationship Management Manager, Employer Services builds and maintains positive relationships with clients, driving business growth, and leading a team of Relationship Managers. Your role will involve strategic planning, customer service, and sales management to enhance profitability and customer satisfaction.
We are looking for a leader committed to achieving meaningful outcomes, with a record of success in relationship management, sales, or account management leadership. You bring effective decision‑making, financial understanding, relationship‑building skills, and the ability to partner with stakeholders internally and externally.
- Manage revenue performance across assigned accounts, including forecasting, renewals, retention trends, and growth opportunities, while driving high renewal rates and protecting strategic client revenue.
- Leverage VOC, client feedback, and service metrics to improve customer satisfaction, resolve issues, and identify service, product, and innovation opportunities.
- Establish and drive accountability for team KPIs, objectives, and performance outcomes.
- Lead, coach, and develop Relationship Managers through performance management, mentoring, and capability building.
- Use business, operational and analytical skills to assess portfolio health, mitigate risk, connect client needs to solution adoption, and support long-term growth.
- Present business reviews, revenue performance, VOC insights, and strategic recommendations to clients and senior leaders.
- Maintain awareness of market conditions, trends, and industry developments to guide strategy.
- You will report to the Sr. Director Relationship Management
Qualifications
- Bachelor’s degree or equivalent experience.
- 3+ years of experience in sales/account management leadership, with experience leading client-facing teams, managing revenue retention and growth, and delivering high renewal rates and customer satisfaction.
- Financial knowledge, including experience managing revenue performance, renewal health, and retention outcomes.
- Experience using VOC insights to identify innovation opportunities and improve client experience.
- Knowledge of Employer Services, including Verifications, Unemployment, Employer Tax Services, WOTC, Onboarding, I9, Paperless Pay, W2, and ACA.
- Proficiency with CRM platforms, reporting tools, and sales/account management systems.
- Customer-focused with experience building trusted relationships with clients and internal partners.
Additional Information
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including full medical, dental, vision, and matching 401K
- Fully remote environment
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Our uniqueness is that we celebrate yours. Experian’s people first, inclusive and purpose driven culture is multi award-winning; World’s Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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