Recruiting Manager, Customer

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

At Axon, we’re on a mission to Protect Life. In this pivotal role as the Customer Recruiting Manager, you’ll design and drive innovative, scalable hiring strategies across customer experience roles in Sales, Customer, Professional Services, and Operations. Serve as a player-coach by leading a team of experienced recruiters and closely partnering with business leaders to deliver top-tier talent at speed and scale, while also managing a requisition load across the team and creating repeatable proactive pipelines.

What You’ll Do

Location: Onsite at our office in Boston, MA.

Reports to: SVP of Talent Acquisition

Direct Reports: 5 - 8

• Lead, Inspire & Scale: Manage and mentor a high-performing team of recruiters focused on high-volume hiring across multiple geographies and disciplines. Set clear goals, provide regular feedback, and champion team growth.
• High-Volume Strategy & Execution: Build and execute high-impact, high-volume recruitment strategies that meet aggressive hiring targets without compromising on quality.
• Client Partnership: Serve as a trusted advisor to senior stakeholders across Sales, PSO and Operations teams, guiding workforce planning and ensuring recruiting strategies are tightly aligned with business needs. Collaborate closely with fellow Recruiting Managers to stay in lockstep on high-volume delivery, driving seamless execution and consistency across the function
• Optimize for Scale: Continuously analyze and refine recruiting processes to improve throughput, candidate experience, and team productivity.
• Data & Metrics Leadership: Leverage recruiting analytics and dashboards to guide decisions, forecast hiring trends, and communicate performance across stakeholders. Know the data better than anyone on your team to understand hot zones before they arise.
• Market Expertise: Stay current on talent market trends including compensation benchmarks, sourcing channels, and competitive intelligence to ensure Axon remains an employer of choice.

What You Bring

• 1-3 years of experience managing a recruiting team, preferably in high-growth or high-volume environments.
• Proven success managing high-volume hiring campaigns across sales, software, hardware, or tech-adjacent roles in a fast-paced setting.
• 5+ years of client-facing experience, driving partnerships with senior leaders.
• Experience with customer experience recruitment is a strong plus.
• Proficiency in ATS platforms (e.g., Greenhouse, Lever) and recruitment analytics tools.
• Strategic mindset with excellent problem-solving, organizational, and communication skills.
• Resilience, adaptability, and a proactive approach in dynamic, fast-scaling environments.

Work Location

This role is based out of our Boston Office (Back Bay) and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.

Base Pay Range

$121,590—$194,544 USD

Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers.  If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.