Job Description
Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a QA Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
- Develop comprehensive test plans based on functional and technical specifications to ensure complete coverage;
- Create, maintain, and execute detailed manual test cases using Zephyr integrated with JIRA;
- Actively participate in daily squad stand-ups, sprint planning, reviews, and retrospectives in an Agile environment;
- Log, track, and manage defects in JIRA, verify fixes, and coordinate retesting activities to ensure quality resolution;
- Validate user stories and tickets to confirm compliance with defined acceptance criteria before release;
- Apply a Shift-Left testing approach by engaging early in the development lifecycle and collaborating closely with Product Owners and Development teams;
- Partner with Frontend engineers to transition manual test scenarios into automated test scripts using Cucumber, Gherkin, and Playwright;
- Contribute to CI/CD pipelines by enhancing automated test coverage and supporting reliable, stable deployments;
- Perform and support network, performance, smoke, and visual regression testing in production and customer-facing environments;
What you need to succeed in this role:
- Excellent English communication skills is a must (C1 both spoken and written) ;
- 4–5 years of hands-on QA experience in SaaS or software product–based companies;
- Strong understanding of software testing principles, methodologies, and the Software Development Life Cycle (SDLC);
- Proven experience working in Agile environments, with familiarity in Shift-Left testing practices;
- Working knowledge of CI/CD pipelines and quality integration within continuous delivery environments;
- Self-motivated, proactive, and able to work autonomously with strong attention to detail and quality ownership;
- Excellent analytical, problem-solving, and communication skills;
Will be a great plus:
- A foundation level in STQB Certified Tester;
- A degree in a computing related field;
- Experience in Automated Testing Knowledge of Postman.
Benefits:
- Fixed Schedule: Mon–Fri: 09:00-18:00 (GMT+3);
- Opportunity to cooperate fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Rewards for referring friends;
- Balance between project workload and personal time, but also – internal health policy;
- Responsive leadership interested in your development and long-lasting cooperation;
- Greenhouse conditions for self-development;
- A culture built on trust, with no time-tracking requirements.
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you’re a proactive QA Engineer who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity and send us your CV in English to collaborate with us!
Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
Know someone perfect for the role? Refer them and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .
