Property Manager

Location: Los Angeles, CA

Salary: $70,400.00 per year, exempt

Duration: This is a direct hire temporary position, scheduled to end no sooner than nine months from the hire date.

Organization Summary

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors.

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it.

Department Summary

The Los Angeles Supportive Housing (LASH)/NSP program focuses on permanent supportive housing for individuals and families exiting homelessness through a Housing First model. This position supports both LASH operations and broader Supportive Housing Management initiatives as needed, helping insure properties are safe, compliant, wellmaintained, and resident-centered. In addition, we work closely with the Brilliant Corners Property Related Tenant Services team, and other community service agencies to provide comprehensive support to ensure residents maintain permanent housing. The portfolio

currently includes properties under WBHC Los Angeles Supportive Housing (LASH), Ramsgate Supportive Housing (RSH) and additional affordable multi-family building projects in development, as needed.

Position Summary

The Property Manager is responsible for the day-to-day implementation of property management policies and procedures to ensure high-quality, well-managed homes across LASH and Supportive Housing Management (SHM) portfolios. These Southern California scattered-site properties serve formerly homeless individuals and families, including residents referred by the Department of Health Services (DHS), as well as single-family homes operating as Care Homes for individuals with intellectual and developmental disabilities (I/DD).

The Property Manager fosters a culture of collaboration and operational excellence, ensures compliance with all applicable regulatory and funding requirements, and maintains a safe, respectful, and supportive environment for residents and service providers. This role works closely with maintenance staff, coordinates with and supervises vendors, and partners with internal teams and service providers to support housing stability and resident well-being.

Leadership and Personnel Management

• Oversees Vendors and maintenance technicians for assigned LASH and SHM

properties.

• Demonstrates strong project management skills with the ability to obtain bids,coordinate repairs, and complete projects timely and efficiently. Builds strong relationships with internal teams, residents, service providers, and community

partners. Participates in ongoing trainings and professional development to remain knowledgeable in property operations, compliance and best practices. Represents the organization professionally with residents, public agencies, service providers and the community.

• Addresses day-to-day property, operational, and resident issues with sound judgement and urgency
• Prepares required program reports as requested and on a daily, weekly, or monthly basis.
• Manages and responds to work order requests received from tenants, partners, and/or program managers.
• Partners with supportive service staff teams to coordinate unit showings, occupancy transitions to provide turn-key units and homes. Maintains vendor compliance records including certificates of insurance, licensing, and required documentation, escalating any issues to the Program Manager.
• Attend annual Town-hall, monthly supportive services and tenant talk meetings.
• Provides guidance and updates regarding property conditions, resident matters, maintenance activity and portfolio needs. Physical Condition and Maintenance of Properties
• Ensures coverage/provides response to emergency maintenance issues (24 hours a day, 7 days a week)
• Oversees preventative maintenance checklists by day, week, month or year for maintenance personnel to perform, and ensures the completion of assigned tasks in a timely manner.
• Performs regular property inspections to i ensure buildings and homes are being properly maintained, that mechanical devices are in working order, and that the environments are safe.
• Manages the work order system, ensuring timely completion of records, consistent

with Brilliant Corners’ policies and procedures.

• Ensures the security of the properties and utilizes all methods available to address crime in and around the premises.
• Identifies large capital replacements/projects required or anticipated in the portfolio, when applicable, and submits to Regional Property or Program Manager in advance of budget preparation.
• Coordinates vendors, obtains bids and monitors vendor performance in accordance with organizational standards. Ensures compliance with all applicable funder, safety, municipal and fire codes and program requirements.
• Offers guidance and updates on programs as requested (i.e., property concerns, tenant issues, etc.).
• Reports all safety, tenant, property and/or vendor concerns to Sr. Program Manager and/or Program Manager.
• Updates and completes safety related inspections and reports.
• Schedules repairs and recurring vendor services and provides at least 24 hours’ notice, except for in the case of emergencies.

Service Provider (Resident) Services

• Represents Program in a positive manner in community or partner meetings Supports community partners and funding agencies to foster resident retention, whenever possible. If a resident constitutes a danger to other residents or continuously prohibits the rights of other residents to the peaceful enjoyment of their housing, the property manager follows prescribed response, violation and eviction proceedings.
• Supports resident housing stability through professional communication, leading by example, timely-follow-up and problem resolution.
• Maintains regular communication with tenants regarding work orders, tenant issues, and ensures all tenants are complying with lease.
• Communicates with other agencies, coalitions, and local community partners.
• Creates incident reports, warnings notices, and lease violations.
• Sets regularly scheduled hours of availability to tenants, vendors, staff, and outside

service agencies.

• Maintains contact with residents to ensure maintenance activities occur within time

limits and in accordance with program and funding source requirements.

• Notifies tenants about upcoming scheduled inspections/re-inspections for HACLA and other subsidy programs, according to program procedures.
• Ensures every resident/service provider has a great move-in experience and has a

positive experience throughout the life of their tenancy.

• Promotes a person-centered, customer service approach that supports tenant retention and quality housing outcomes. Financial Reporting and Control
• Supports day-to-day financial oversight of assigned properties, including accurate recordkeeping and reporting. Assists with budget tracking, special funding requests, and approved property related expenditures. Monitors receivables, delinquent balances, and coordinates follow-ups as needed. Completes and submits to the Asset Manager, Regional Property Manager or Program Manager within 24 hours any incident that occurs on the property out of the ordinary or which could become an insurance claim or lawsuit.
• Submits reconciliation reports by designated due date.
• Maintains accurate records in systems such as Box, Yardi, Salesforce or similar

platforms.

• Identifies process improvements that enhance efficiency, reporting, and operational performance. On a monthly basis, compares lease information with monthly rent roll to ensure that the property rents, move-in dates, etc. are accurate.
• Manages proper use of reserve for replacement funds, or special funding, including obtaining approval from the Regional Center and/or other associated county agencies, ensuring funds are transferred to the operating account.
• Collaborates with the compliance specialist to ensure that eligible tax exemptions have been completed and approved within their portfolio.
• Is proficient with computer applications such as YARDI, Box, Sage Intacct or Salesforce, etc. Ensures that maintenance records, etc., are accurate and organized. Suggests functional improvements as needed.

Compliance

• Ensures compliance with all federal, state, and local laws pertaining to building, fire, and safety codes; ADA physical requirements, including but not limited to fencing, lighting, parking, etc. Ensures compliance with HCID, HACLA, DHS, HUD, and other funder’s rules and regulations.
• Assists with preparation of audits by external and internal entities.
• Complies with and ensures compliance with all fair housing laws and state tenant/landlord laws.
• Reviews and abides by all terms in our leases and management agreements.
• Adheres to all accounting and reporting procedures required.
• Collaborates with other departments to ensure compliance with State/County funding agencies (DHS, HUD, etc.), Regional Centers, State Licensing, fair housing laws, state tenant/landlord laws, and other funder rules and regulations.
• Ensures that vendors are professional, insured, and have an active license in good

standing.

• Adheres to department policies/procedures. Additionally, Property Managers may

create or update internal documents if assigned.

Professional Experience

• Minimum of 2 years of property management experience
• Experience in affordable and/or supportive housing strongly preferred
• Experience working with vulnerable populations; knowledge of techniques working with individuals with multiple sever and chronic disabilities, mental illness, and diverse social and economic backgrounds
• Knowledge of  construction, repair, and/or renovation experience preferred

​ Knowledge, Skills, and Abilities

• Excellent critical thinking and problem-solving skills
• Capacity to handle multiple projects and complex tasks in a fast-paced setting
• Strong time management skills and attention to critical deadlines
• Ability to adjust priorities under deadline pressure
• Fluency with standard office technology, including databases and e-filing systems, and the capacity to quickly master new technology
• Proficiency in Word, Excel, and Outlook
• Experience with Yardi property management software
• Effective communication skills
• Strong interpersonal skills, including customer service and the ability to de-escalate high emotion interchanges
• Experience directing staff
• Careful attention to detail
• Assertiveness, persistence, and follow-through

Core Competencies

Planning: Proactively plans and organizes work to achieve goals efficiently. Monitors progress, prioritizes competing demands, and persists despite setbacks

Motivating Others: Inspires and empowers team members by understanding their drivers, recognizing contributions, and fostering a positive culture. Adapts approach, encourages ownership, and celebrates successes

Managing Diversity: Cultivates an environment where all feel valued, respected and empowered. Promotes diversity, challenges biases, ensures equity, and enables open dialogue

Functional/Technical Expertise: Possesses advanced functional/technical skills of direct reports, enabling high-level task accomplishment, optimal partner support, and team development

Organizational Values

Humanity: Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience.

Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.

Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.

Physical Requirements

Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. Physical ability to manipulate hands, fingers, and wrists to handle, feel, grasp, or operate hand/power tools, parts, controls, and equipment.  They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day. Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 50 pounds safely. Any weight over 50 (Fifty) pounds requires assistance from another employee or dolly. Mental acuity for analytical reasoning and document interpretation. Hazards – Exposure to traffic, dust, dirt, heights, noise, fumes, from oil, gas, paint, power tools and cleaning solvents with proper use of Personal Protective Equipment (PPE).

Salary range for this position is $70,4000- $73,000 annually. This position is being offered at $70,400 annually.

_Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients._ W e will consider for employment qualified applicants with arrest and conviction records.

• Health Care Plan (Medical, Dental, & Vision)
• Retirement Plan (With 5% Match)
• Life Insurance (Basic, Voluntary and AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources
• Hybrid Work