Job Description
Description
Jump is transforming the live sports experience with the only end-to-end fan engagement platform built specifically for sports teams and venues. By focusing on aligned incentives between teams and fans, our platform unifies ticketing, merchandise, and game day operations - creating a smoother, more fan-friendly experience.
Founded in 2021 by e-commerce innovator Marc Lore, MLB legend Alex Rodriguez, and entrepreneur Jordy Leiser, we’ve raised $60 million from top investors including Alexis Ohanian’s Seven Seven Six and Forerunner Ventures. Our platform powers teams across the NBA, WNBA, and NWSL helping them boost ticket sales and deliver innovative fan experiences.
We’re a remote-first team driven by core values - begin and build with trust, play like the underdog, win as a team, and do your thing. If you’re collaborative, adaptable, and eager to shape the future of live sports, Jump is the place for you.
The Role:
We’re looking for an experienced Project Manager to lead client implementations and serve as the primary point of contact for a portfolio of clients through go-live. This person will own end-to-end onboarding for new clients, drive cross-functional execution, and act as a product and configuration expert who can speak credibly to both prospects and clients in flight.
This role is a great fit for someone who has run client implementations before, knows how to balance multiple accounts, and is excited to go deep on a complex enterprise product. You’ll be part project manager, part implementation lead, and part solutions partner, working closely with sales, product, engineering, and account management to make sure clients launch successfully and are set up for a smooth handoff post go-live.
Key Responsibilities:
Implementation & project management
Lead client implementation projects end-to-end, owning timelines, scope, risks, and stakeholder communication from kickoff through go-live
Build and maintain detailed project plans, status trackers, and documentation across all active accounts
Run client meetings and internal syncs, capture decisions and action items, and drive follow-through
Coordinate cross-functional execution across engineering, product, and customer success, unblocking issues and escalating where needed
Surface risks, blockers, and timeline shifts early and clearly to clients and internal leadership
Compile status reports for clients and internal stakeholders on a regular cadence
Keep project management tools (Linear, Notion, etc.) accurate and current as the source of truth for your accounts
Client ownership through go-live
Serve as the primary point of contact for a subset of clients during implementation, owning the relationship from kickoff through launch
Build trust with client stakeholders by understanding their business, anticipating needs, and proactively driving outcomes
Manage client requests and questions directly during implementation, partnering with internal teams when deeper technical or product input is needed
Translate client feedback and feature requests into well-documented requirements for product and engineering
Lead a clean handoff to the account management team post go-live, ensuring all relevant context, configurations, open items, and client nuances are documented and transferred
Configuration & product expertise
Become a deep expert in Jump’s platform configuration and admin tooling, capable of independently scoping and validating client setups
Configure client environments and review configurations done by others to ensure quality and consistency
Serve as an internal resource on what the product can and can’t do, and how to get the most out of it for different client use cases
Process & team
Identify and lead improvements to implementation playbooks, templates, and tooling
Use AI tools to streamline routine work like meeting summaries, status updates, and documentation
What You’ll Bring
4+ years of experience in implementation, project management, or client services, ideally including ownership of enterprise client relationships
Track record of running multiple complex implementations in parallel and delivering on time
Experience as a primary client POC during implementation, with strong instincts for when to push, when to absorb, and when to escalate
Strong written and verbal communication skills, with the ability to translate between technical and non-technical audiences
Comfort going deep on product configuration and admin tooling, and explaining technical concepts clearly to clients
Detail-oriented with excellent organizational habits and a high bar for documentation accuracy
Comfort with technology and a strong interest in using AI tools to work more efficiently
Collaborative mindset and a strong sense of ownership
Nice-to-Have Skills
SaaS implementations or software integrations experience, especially with enterprise clients
Experience supporting sales cycles, demos, or solutioning conversations
Background in customer success or account management in addition to implementation
Experience with project management tools like Linear or Notion
Detail-oriented with strong documentation habits
Attributes that will make you successful on our team
A bias toward ownership. You don’t wait to be told what to do. You see what needs to happen and drive it forward.
Tenacity. You enjoy working on complex client challenges and aren’t afraid of difficult conversations or tight deadlines when it means delivering exceptional client outcomes.
Passion. You love using your skills to ensure clients successfully adopt products that solve real problems. You hold yourself to a high standard and help elevate the entire client experience.
Empathy. You thrive in an environment where everyone can truly be themselves. You understand that our differing life experiences influence who we are and how we show up, and you bring this understanding to every client interaction.
Customer-centric mindset. You deeply understand that our clients’ success is our success, and you’re committed to delivering value at every touchpoint.
Innovation. Passion for exploring and implementing AI technologies to enhance client communications, automate routine tasks, and create more personalized onboarding experiences.
Benefits
Remote first
Competitive salary and equity
Flex PTO policy
401(k)
Generous medical, dental and vision plans
16 weeks paid parental leave for primary and secondary caregivers
$1,000 reimbursement for work-from-home tech setup
$1,000 reimbursement for learning and development
Company-paid sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travel
Compensation
Compensation is something we don’t want our candidates or employees to worry about. Our goal is to offer competitive salaries that are regularly benchmarked against the market. The core tenants of our compensation philosophy are fairness and transparency.
We have established a standardized leveling framework based on job scope and responsibilities This means that every person at a certain level is paid the same as everyone else, regardless of their background, previous compensation, location, or any other factor.
The compensation for this role is $100,000 and includes a generous equity package.
Application
Some candidates may see the requirements and feel unsure that they match all the criteria. We encourage you to apply! There’s a good chance you have important skills that we have not stated. We especially encourage members of traditionally underrepresented communities to apply, including women, nonbinary folx, people of color, members of the LGBTQ community, veterans, and people with disabilities. We’re committed to building an inclusive workplace where everyone can bring their authentic self and thrive, and we value the diversity brought by different life experiences.
