Job Description
We are looking for an experienced Program Manager to join the Safety Domain in the Central Operations team
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it’s all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
Our Central Safety team is responsible for monitoring and preventing risks that could cause real-world harm to users and accounts. In this role, you will oversee safety programs-related KPIs, analyze trends, coordinate prevention strategies for identified risks, and develop safety risk assessments for new projects and product updates. Our goal is to protect Bolt users globally, minimize reputational and safety risks, and support sustainable company growth.
Analyze safety risk trends, incidents, and crises to identify emerging risks, uncover root causes, and recommend preventive actions. Collaborate with the Data Science team to validate and refine predictive models, enhancing detection and prevention of safety risks. Develop, maintain, and optimize risk prevention products and processes to protect users and minimize financial and reputational impact. Lead safety programs and coordinate cross-functionally with Product, Engineering, Local Operations, Customer Support, Public Policy, Marketing, Compliance, and other relevant stakeholders. Provide expert consultation and guidance to ensure safety considerations are embedded across projects and operations. Provide regular visibility into program metrics, initiatives, and progress against strategic goals.
You have a proven experience in program management, with a focus on Trust & Safety, and/ or risk management. You have strong collaboration skills, with experience working with cross-functional teams including engineering, data science, product, and legal. You have excellent communication, problem-solving, and organizational skills. You are able to manage multiple complex projects and adapt to evolving priorities.
Accelerate your professional growth with unique career opportunities. Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you. Take care of your physical and mental health with our wellness perks. Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge. Connect with colleagues at annual company events and smaller team gatherings. Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.
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