Job Description
Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 35 markets and more than 15 retail stores across Europe.
Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.
It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.
Ready to awaken your best with us?
What You’ll Do:
- Design, implement, and own the strategy for the Quality Management System, ensuring alignment with business goals and continuous improvement;
- Lead and improve customer claim management processes to deliver an excellent customer experience while ensuring efficient collaboration with the supply chain;
- Define, monitor, and optimize supplier quality and the cost of quality metrics, driving accountability and transparency;
- Validate and optimize the first production, ensuring technical excellence and consistent mass production quality;
- Own root cause analysis and drive effective corrective and preventive actions (CAPA) to resolve non-conformances sustainably;
- Foster cross-functional collaboration with R&D, Procurement, Operations, and Customer Excellence to ensure product quality and process efficiency;
- Provide internal and external leadership in quality methodologies, influencing a culture of continuous improvement and proactive problem-solving;
- Ensure compliance with Emma’s quality standards and local regulations, including safety, environmental, and social compliance requirements.
Who We’re Looking For:
- You have a degree in Engineering, Supply Chain Management, or a related technical field;
- You have experience in quality management, supply chain operations, or production environments, with a track record of improving processes and managing supplier quality;
- You are a self-starter who takes full ownership of projects and drives initiatives independently;
- You have a positive mindset with a continuous improvement approach, capable of finding out-of-the-box solutions to complex problems;
- You have strong analytical skills with the ability to interpret quality data, identify trends, and implement effective solutions (e.g., root cause analysis, FMEA);
- You enjoy working with cross-functional teams (R&D, Procurement, Operations, and Customer Excellence) while influencing and shifting mindsets toward quality ownership;
- You are able to balance customer-centricity with business requirements, making pragmatic, business-relevant decisions;
- You have strong communication skills in English (other EU languages are a plus), with the ability to effectively engage with internal teams and external suppliers.
What We offer:
Responsibility and decision-making authority from your first day
The opportunity to work on challenging tasks that contribute to your professional growth
Work independently and as part of a dedicated, international team
Private Health Insurance and 24 vacations days per year, with 1 extra day per year worked (until a limit of 29 days per year)
22 remote days per quarter policy, with offices in Parque das Nações, Lisbon.
Work with and learn from experts in diverse fields
Get to know your team members at our exciting company events
Become an Emmie
We are on a mission to become No.1 in the world of sleep, and we’re looking for driven, ambitious people to help us shape what’s next. If you’re curious, hands-on, and ready to challenge the status quo, you’ll find the space here to make things happen and create real impact.
We are proud to be an equal opportunity employer and are committed to building an inclusive workplace. We celebrate diversity and consider all qualified applicants regardless of race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Our aim is to get back to you within a few days. Due to the high volume of applications, there may be slight delays, but we’ll get back to you as soon as possible.
Upon your consent, we may use artificial intelligence (AI) tools to support parts of the hiring process, such as get the interviews transcript and summarised by AI. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please reach out to [email protected]
