Job Description
Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.
Who We Are:
While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a “best place to work” company, our culture fosters team integrity, positive persistence, and continuous growth.
Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.
Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.
Who We Are:
The Job:
We are looking for a Product Marketing Specialist to support our product marketing team through competitive intelligence, internal documentation, and product marketing analytics.
This role will own our competitive intelligence program, maintain our product marketing documentation in Confluence, and partner with Product Operations to build dashboards and reporting that track the impact of product marketing initiatives.
This is a highly operational role for someone who enjoys organizing information, analyzing trends, and helping teams stay informed about competitors, product changes, and marketing performance.
You will work closely with Product Marketing, Product Management, Product Operations, and Content Marketing teams.
Responsibilities summary:
Competitive Intelligence
- Run and maintain our AI-assisted competitive intelligence program
- Synthesize the intelligence into a succinct, simple, actionable copy for marketing and revenue
- Maintain and update competitive documentation (template for above)
- Deliver monthly competitor summaries for internal teams
- Track competitor pricing, feature releases, and GTM activity
Product Marketing Documentation
- Own and maintain the Product Marketing Confluence portal
- Ensure documentation in the portal is accurate, organized, and regularly updated
- Help create clear documentation that enables sales, marketing, and product teams
Product Marketing Analytics
Work with Product Operations to build dashboards that track product marketing performance
Support weekly, monthly, and quarterly reporting
Analyze data related to:
- product launches
- marketing campaigns
- content performance
Surface insights that help improve marketing and product strategies
Cross-Functional Collaboration
- Partner with Product Marketing, Product Management, Product Operations
- Help ensure teams have the information they need about products, competitors, and market trends
Who You Are:
- 5+ years of experience in marketing operations, competitive intelligence, and data/analytics reporting
- Strong written and verbal English skills, with experience producing clear documentation
- Experience conducting competitive research and data analysis for a product
- Strong analytical and organizational skills
- Ability to work independently in a remote environment
- Self-starter / able to work independently
- Comfortable sharing insights and speaking up when you identify risks, trends, or opportunities
- Experience in B2B SaaS or technology companies
- Experience building or contributing to marketing/go-to-market dashboards
- Familiarity with BI tools such as Looker, Tableau, or Power BI
- Advanced Excel or Google Sheets skills
- Experience using AI tools for research and analysis
- Experience supporting product launches or GTM initiatives
Work Perks Worth The Hype:
- 100% covered premiums for employees + dependents (spouse + up to four children)
- PTO, Paid Sick Time, Holidays
- Your birthday off
- Monthly credits toward food & beverage
- Employee referral bonus
- And a team of highly experienced and kind colleagues!
HQ Office:
- Casual office environment & dress
- Fully stocked kitchen (Dietary restriction-friendly)
- Flexibility of Shift
- Free parking on office premises
