Job Description
About FareHarbor
At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.
With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.
Our team is an ‘Ohana of 1,000+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.
FareHarbor Core Values:
- Think Client First
- We Are One ‘Ohana
- Be Curious and Learn
- Own It.
- Act With Integrity
- Embrace the Challenge
Why FareHarbor?
Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.
And since day one, we’ve known that our real success lies in our people—the Ohana.
With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.
From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.
About the Role
Our growing company is seeking a Performance Marketing Project Coordinator to support clients, account managers, and specialists in organizing ongoing performance marketing campaigns. This role involves managing project plans, internal timelines, call schedules, and all client/internal communication, ensuring that deadlines are consistently met. The Performance Marketing Project Coordinator collaborates closely with team leads, managers, and other coordinators to enhance team efficiency, knowledge-sharing, and client impact.
Given FareHarbor’s business model, where end-customers rely on our software to book services online, a strong presence across paid digital channels is essential for driving traffic and conversions. This role plays a key part in ensuring our clients achieve that presence.
To succeed in this position, you must be able to manage tight deadlines, be proficient in Google applications, and have experience with project management software. An understanding of major paid ad platforms, such as Google Ads and Meta, and familiarity with how advertising accounts and campaigns are structured and billed is essential. As this is a client-facing role, excellent verbal, written, organizational, and presentation skills are crucial. You will manage a portfolio of clients, so strong attention to detail and multitasking abilities are key. Additionally, you should be comfortable reading and explaining performance marketing reports to clients in a way that makes complex concepts accessible.
What you’ll do here:
- Own and organize new client intake.
- Maintain and monitor project plans, schedules, client calls, and personnel assignments related to projects across a book of business.
- Provide administrative support and coordinate cross-team and cross-department communication.
- Facilitate clear communication with clients regarding project progress, goals, and deliverables.
- Serve as a knowledgeable resource for team members, directing project requests through appropriate channels and processes.
- Document and follow up on key actions and decisions from meetings and client calls.
- Prepare presentation materials for internal and client-facing meetings, serve as a subject matter and strategy expert
- Ensure project deadlines are met and all documentation is maintained appropriately.
- Assist in developing project strategies to optimize performance and client satisfaction.
- Identify and analyze project risk providing solutions where applicable.
- Communicate performance marketing best practices effectively to clients, explaining concepts that may be unfamiliar to them.
- Manage client feedback, deliver reporting insights and guide them towards solutions.
Requirements:
- Bachelor’s degree in business or a related field (preferred).
- Two years of experience in a related role (preferred).
- Exceptional verbal, written, and presentation skills.
- Experience managing paid advertising engagements and client relationships.
- Understanding of paid advertising channels (e.g., Google Ads, Meta).
- Competency in interpreting website performance data and explaining it to clients.
- Ability to work effectively both independently and as part of a team.
- Proficiency with Google applications (Docs, Sheets, Slides).
- Strong organizational skills and knowledge of administrative procedures.
- Ability to meet tight deadlines while remaining calm and composed.
Bonus Points:
- Experience working with WordPress.
- Experience working with Airtable.
- Direct experience working with performance marketing platforms.
- Multi-channel digital marketing experience.
- Web design knowledge.
- Multilingual—Spanish fluency preferred.
Benefits
- Medical, dental + vision coverage
- 26 vacation days, 10 sick days & 12 paid holidays per year
- Global leave benefit
- 22 weeks paid parental leave
- 2 weeks paid grandparent leave
- Extended care and bereavement leave
- Life insurance policy
- 401k + employer matching
- Social hours & events and team-building
- Educational Opportunities
- Wellness benefits (Headspace subscription & wellness webinars)
- Work-from-home assistance
- Hybrid friendly
- Paid volunteer hours
Salary Range: $25.95/hour-$38.93/hour, plus 10% bonus potential
Please note you must be authorized to work in the United States for this position.
At FareHarbor, we believe making experiences better for everyone starts with fostering a workplace where every voice is heard and everyone is empowered to thrive. We’re committed to inclusion, welcoming all qualified job seekers to apply and join our ‘ohana.
FareHarbor is an equal opportunity employer in accordance with all applicable federal, state and local laws. We do not discriminate on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, national origin, disability, age, or veteran status, or any other classification protected by federal, state, or local law. If you need adjustments during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
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