Job Description
Who We Are
At Murmuration, we believe that America’s promise is shaped and reshaped by the best ideas and ideals of its communities, and the dreams of the people who believe in a better life for themselves, their families, and each other.
We help organizations build power in their communities in four key ways: we organize a network of values-aligned partners; we provide deep, data-driven insights into people, places, and perspectives; we develop tools that make organizing and engagement easy and more effective; and we offer services that strengthen our partners’ capacity to lead change in their communities.
We envision an America where every community has what it needs to help people lead healthy, free, and dignified lives. We work to redesign the systems and structures we all depend on — how we learn, live, govern, and solve problems — so that they are just, equitable, resilient, and rooted in shared responsibility. By strengthening the ties that hold communities together, we aim for civic life defined by collective action and care, with effective leadership that truly represents everyone.
We are a collaborative, curious, and creative team of organizers, scientists, teachers, technologists, campaign veterans, and more who share the unwavering belief that we can use our gifts in service of transforming America — together. We’ve built our team guided by the belief that the whole is greater than the sum of its parts. And so we support each other relentlessly — rallying together to face challenges the same way we celebrate each other’s wins.
About the Position
Do you find yourself rewriting confusing instructions just because you can’t leave them unclear? Maybe you’ve built a style guide from scratch just to bring order to a chaotic shared drive, or drafted a new training script because you knew the existing one wouldn’t land with the audience. You believe that clear, well-organized knowledge is a force multiplier for any team, and you thrive at the intersection of writing craft, information architecture, and the people who depend on both.
As a Partner Education Specialist, you’ll work on Murmuration’s Help Center and the knowledge infrastructure that powers partner and internal training. Working closely with our Partner Training and Education Manager and our Partnership Success Team, you’ll create and maintain the content that helps partners and colleagues understand, adopt, and get the most out of our tools and data. Your day-to-day work will include writing and editing Help Center articles, preparing training materials, developing and enforcing a comprehensive style guide, translating technical work and words into easily understandable verbiage, and scripting video content.
This role is for meticulous communicators who bring structure to complexity. We’ll rely on you to proactively identify gaps in our knowledge base, maintain content quality across the board, and ensure that everything we publish reflects a consistent, professional voice.
Job Level: P3
What You’ll Do
Steward the Help Center: Create, maintain, and continuously improve knowledge articles in the Help Center. Establish and execute a regular content review cycle to ensure all articles remain accurate, relevant, and easy to use.
Develop training content: Prepare written materials for partner and Partnership Success Manager (PSM) trainings. Collaborate closely with the Manager, Partner and User Training to ensure content aligned with partner needs. Help translate technical words and work into easy to use and understand content.
Write and edit video scripts: Craft clear, engaging scripts for training and product videos. Edit scripts produced by others to ensure alignment with voice, accuracy, and format standards.
Build and enforce a style guide: Develop a comprehensive style guide for all Murmuration-produced content. Own ongoing enforcement of style standards to ensure consistency and quality across every content type.
Review and QA all training content: Serve as a quality control resource across content produced by the team, reviewing for clarity, accuracy, consistency, and adherence to style guidelines.
Improve knowledge operations: Proactively identify gaps, redundancies, or inefficiencies in how knowledge is organized and surfaced. Recommend and implement improvements to tools, workflows, and content architecture.
3+ years of experience in a technical writing, knowledge management, or content strategy role, with demonstrated ownership over a content library or knowledge base;
Experience writing and editing for varied audiences, including both technical and non-technical readers;
Demonstrated ability to develop and enforce style guides and content standards;
Experience writing or editing scripts for video content (training, product, or explainer formats);
Experience with tech tools and the language commonly used with them;
Familiarity with knowledge management systems and Help Center platforms (e.g., Zendesk, Confluence, Pendo, or similar);
Strong organizational skills and the ability to manage a content review cycle across a large body of articles; and
Excellent communication skills with the ability to collaborate effectively with training staff, partnership teams, and subject matter experts.
Nice to Haves
- Experience in a civic engagement, nonprofit, or mission-driven technology organization;
- Background in instructional design and familiarity with adult learning principles;
- Experience using AI-assisted tools to accelerate writing or editing workflows;
- Familiarity with video production workflows (even just the scripting/storyboarding side); and/or
- Experience training stakeholders on how to use and contribute to a knowledge management system.
Talented candidates come from all walks of life and careers. If you are passionate about civic engagement and technology, please apply, even if you do not check every box!
Location and Compensation
The Partner Education Specialist is a full-time, salaried position with a comprehensive benefits package (details below), open to candidates anywhere in the United States.
The starting salary for this position is $110,332. We set compensation using market data and apply it consistently across the organization to ensure fairness and transparency for everyone in similar roles.
Our Culture of Care
We work hard to create a culture of care to ensure that our staff are best equipped to lead happy, healthy, and balanced lives. To that end, we offer a comprehensive benefits package which includes:
- Health, vision, and dental insurance with 100% of premiums covered for you and qualifying family members;
- Retirement benefits with a 5% employer match;
- A flexible, unlimited PTO plan;
- Generous paid parental leave;
- Pre-tax commuter benefits;
- A company laptop;
- A flexible remote work environment;
- A home office setup stipend for all new employees;
- Monthly reimbursement for remote work expenses;
- A yearly professional development fund;
- Mental health and wellness benefits through Calm and Better Help;
- Yearly in-person staff retreats; and
- A welcoming culture that celebrates diversity, equity, inclusion, and belonging.
At Murmuration, we believe a vibrant, representative democracy depends on the inclusion of diverse voices, lived experiences, and perspectives. The best ideas don’t come from a single person or ideology — they emerge at the intersection of different backgrounds, identities, and viewpoints. We are proud of our commitment to building an organization and culture shaped by respect, empathy, and collaboration, where our team’s diversity fuels innovation, civic engagement, and meaningful change. We welcome new colleagues who will help us nurture this collective effort. Join us.
An Equal-Opportunity Employer with a Commitment to Diversity
Murmuration is proud to be an equal opportunity employer, and as an organization committed to diversity and the perspective of all voices, we consider applicants equally of race, gender, color, sexual orientation, religion, marital status, disability, political affiliation and national origin. We reasonably accommodate staff members and/or applicants with disabilities, provided they are otherwise able to perform the essential functions of the job.
Note: Murmuration is two organizations working together to pursue our mission of amplifying the power of civic engagement: Murmuration Research Institute, a 501©(3) that conducts research to identify, design, and create the data, tools, and insights that build healthier and more equitable communities; and Murmuration, Inc., a 501©(4) that supports organizations working across the country on the nation’s most challenging issues with access to data, tools, and research that build healthier and more equitable communities.
