Job Description
Do you bring experience in order management and customer-facing coordination within an international B2B environment? Have you got a proactive, service-led mindset and the drive to see every order through from customer purchase order to successful delivery?
If this sounds like you and you are driven by purpose, Join the SOPHiA GENETICS Customer Experience Team as an Order Management Coordinator, and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide.
Enjoy the flexibility of a hybrid work schedule allowing 2 days PW home working, collaborating closely with colleagues in Bidart office.
As an international organisation, English is our primary business language. For best chance of success, CVs should be submitted in English. Unfortunately Non-English CVs have a high likelihood of being rejected at application.
Our mission
We believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe.
Your mission
Reporting to the Order Management and Distribution Expert Lead within Customer Experience, you will manage customer orders end-to-end, from receipt of purchase orders through system processing, coordination of shipment, delivery follow-up and issue resolution, ensuring a high level of care, accuracy and responsiveness throughout the process.
The value you bring
Manage customer purchase orders in a B2B environment, ensuring they are accurately reviewed, processed and followed through to delivery
Coordinate with internal teams and logistics partners to organise shipments, monitor delivery progress and support resolution of delays or claims
Work confidently with ERP workflows and automated order processes, understanding how orders move through systems and helping resolve exceptions when needed
Collaborate with colleagues across Customer Experience, production, logistics and commercial teams to provide a proactive, seamless customer experience
2-4 years of direct working experience in order management, customer order processing, or distribution/logistics coordination within an international B2B environment
Demonstrated experience managing the full order workflow, from receiving customer requests or purchase orders through to shipment follow-up and delivery completion
Exposure to international shipping, transport coordination, customs/import-export or regulated product environments would be advantageous
Knowledge of ERP systems is mandatory, and comfort working with process automation tools or system-driven workflows would be highly beneficial
Customer-facing or direct client interaction experience would be a nice to have
As a public organisation facing ongoing commercial growth, you will bring a customer-first, solutions-focused and collaborative mindset that embraces team support, accountability, change, growth and inclusion. This is a role for someone who will go the extra mile, work proactively, and take ownership rather than operate in silos.
As an international organisation, English is our primary business language and you will need to bring full fluency in English. As part of your recruitment journey, you should expect to meet English-only speakers, so for best chances of success, you should include your CV in English. Non-English CVs have a high likelihood of being rejected at application stage
You will be joining an organisation with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth.
Business recognition and accolades include:
World’s most innovative companies (Top 10)
World’s smartest companies (Top 50)
100 Best Places to Work in Boston
Top 10 European Tech Startup
Top 10 European biotechs startup to watch
Top 25 East-Coast Biotech to watch
Our benefits package is comprehensive but varies internationally in-line with local standards and laws. You can discuss a full breakdown with us, but as a brief overview:
Forfait-Jour working types
Health benefits for you and your family covered by 80% employer contributions
Life Insurance and pensions contribution
SWILE meal vouchers and home office allowances
25 Days Vacation
Additional voluntary benefits including sports allowance, language courses, bank partnerships and transportation.
A forward thinking organisation team embracing AI & Automation
Our DNA
Like the strands of DNA itself, SOPHiA GENETICS and the team are deeply interconnected and reliant on each other to deliver. There are common threads across the team. Things that bind us together. Those things are Relentless Curious; Resilient & Nimble and Fearlessly Adventurous
Our Virtues
At SOPHiA GENETICS we established our 7 Virtues to clarify how our principles show up each day through action. We Decide; We Do; We Collaborate; We Innovate; We Empower; We Adapt and We Learn.
The process
We use the power of AI to help our partners make decisions. If you’re utilising AI in your search and application process, why not use some of these prompts, or read our AI guide.
- ‘What impact can I expect to have on the world by working at SOPHiA GENETICS?’
- ‘I have an interview with SOPHiA GENETICS. What should I know before I meet with them?’
- ‘I am a *job title* - What can SOPHiA GENETICS offer my career?’
Apply now with your CV and any supporting information.
For a fair, consistent and transparent process, we request all candidates should complete an application through our career page or an external job posting. Whilst we aim to respond to message and enquiries about vacancies, we cannot accept applications through email or messages on another platform (i.e. LinkedIn; Xing) alone. We are aware of some third-party organisations republishing both current and expired job postings without our consent, in the interest of collecting personal information. If you have any concerns about the legitimacy of this job posting, or any other vacancy, you can compare it to open postings directly on our careers page ( https://careers.sophiagenetics.com/jobs/search ).
Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business.
If you need additional support or accommodations for accessibility, please contact our TA team for assistance on recruitment@sophiagenetics.com
We appreciate the value external partners can bring, but we operate a direct-hiring model, and we are not looking to utilise agency support at this time. All hiring is controlled by Talent Acquisition; potential partners should liaise through TA and not our hiring teams please.
Starting Date: ASAP
Location: Bidart, FR (Hybrid) - Relocation welcome
Contract: Permanent, Forfait-Jour
