Nursing Support Technician

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you’ll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Job Description

The Hospital at Home Tech reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Hospital at Home Nursing Support Technician role is a hybrid role combining both clinical patient care and administrative support tasks. The role includes (but is not limited to) phlebotomy, assisting nurses with admissions and discharges, delivering, setting up, and collecting equipment upon admission/discharge, mobile medical supply courier services, and managing supply inventory in the clinical command center and mobile fleet vehicles.

Tech provides patient care within their defined scope of practice that includes patient care, monitoring and observation, in-home patient assessments, clinical and social screenings, clinical interventions, patient education, and participates in telehealth visits from the patient’s home while connecting with the physician or virtual command center via Telehealth.

Skills that are beyond the scope of this position whether with certification or licensure (i.e. EMT) cannot be utilized for this position:

• Medication administration including code drugs
• Intubation
• Tracheal suctioning

Responsibilities:

• Works in collaboration with Registered Nurses and other members of the care team in providing direct in-home patient care activities including clinical assessment, phlebotomy, obtaining vital signs, assisting patients in need of intervention, and participates in telehealth visits from the patient’s home while connecting with the physician or virtual command center via Telehealth.
• Safely coordinates, transports and sets up equipment and supplies per patient needs.
• Documents appropriate assessment, interventions, and other pertinent patient information in a timely manner
• Identifies, reports, provides care and documents patient problems in collaboration with the physicians, nurses, and the technical staff.
• Assists physicians, nurses, and technical staff in providing appropriate patient education including the use of appropriate educational materials.
• The Tech interacts with patients, families, nursing, and a variety of interdisciplinary personnel and possesses strong interpersonal and communication skills, a willingness for collaboration within a multidisciplinary team, and clinical proficiency.
• Performs other duties as assigned

Qualifications

Required:

• High School diploma or equivalent
• American Heart Association BLS certification
• Minimum of one year previous patient care experience with experience in phlebotomy
• Must have valid driver’s license and ability to drive to patient location as part of daily job duties.  At point of hire and annually, required to have a valid driver’s license and an annual driving abstract

Preferred:

• Phlebotomy and ECG skills
• Illinois Emergency Medical Technician Basic (EMT-B) or Illinois Emergency Medical Technician Paramedic (EMT-P)
• CNA certification
• ACLS certification
• PALS certification

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.