Job Description
About Pearl Talent
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
Hear why we exist, what we believe in, and who we’re building for: WATCH HERE
Why Work with Us?
At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.
About the Company
Our client is a fast-growing healthcare provider focused on delivering personalized care for patients experiencing chronic headaches and migraines. The company combines compassionate clinical care with innovative operational processes to improve patient outcomes and enhance the overall care experience. Their multidisciplinary team prioritizes empathy, efficiency, and continuity of care while supporting patients throughout every stage of treatment. The organization is committed to building scalable healthcare operations that maintain a high standard of patient satisfaction and clinical support.
Role Overview
We’re hiring a Migraine Care Navigator to serve as the primary point of contact for patients throughout their healthcare journey. This role is responsible for managing patient onboarding, coordinating appointments, supporting follow-up care, and ensuring accurate communication between patients, clinicians, and administrative teams. You will play a key role in maintaining a seamless and compassionate patient experience while helping improve operational efficiency across the organization. The role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced, patient-centered healthcare environment. This is an ideal opportunity for someone with healthcare operations or clinical support experience who is passionate about improving patient outcomes and delivering exceptional care experiences.
Your Impact
You will directly contribute to improving patient satisfaction, continuity of care, and operational efficiency across the organization. By proactively coordinating appointments, follow-ups, and patient communications, you will help reduce scheduling gaps and improve care adherence. Your ability to maintain accurate documentation and collaborate with internal teams will support streamlined healthcare operations and enhanced clinical coordination. You will also help identify workflow improvements that strengthen patient support processes and improve the overall quality of care delivery.
Core Responsibilities
Patient Intake & Onboarding – 30%
- Conduct initial patient intake assessments and gather relevant health and symptom information.
- Guide new patients through onboarding and explain treatment pathways clearly and compassionately.
- Coordinate with providers to ensure accurate documentation of patient records and care plans.
- Maintain organized and compliant patient intake documentation.
Patient Care & Support – 30%
- Manage and schedule patient appointments to minimize delays and improve continuity of care.
- Follow up with patients after appointments to monitor progress and care adherence.
- Assist patients with rescheduling requests and appointment coordination.
- Provide educational resources and respond to patient inquiries while escalating complex concerns to clinical teams.
Coordination & Quality Improvement – 25%
- Collaborate with medical, billing, and administrative teams to maintain accurate patient records.
- Support billing and insurance workflows, including prior authorizations and claims follow-ups.
- Collect patient feedback and identify opportunities for operational improvements.
- Assist in maintaining efficient communication between departments and care teams.
Operational Support & Communication – 15%
- Resolve scheduling, documentation, and coordination issues in a timely manner.
- Track assigned patient cases and ensure follow-ups are completed according to timelines.
- Support SOP improvements that enhance communication and patient experience.
- Maintain high standards of professionalism, empathy, and responsiveness in all interactions.
Key Requirements
Must-Haves (Required)
- 2+ years of experience in healthcare operations, patient coordination, clinical support, or care navigation roles.
- Strong understanding of patient intake, appointment scheduling, and healthcare administrative workflows.
- Experience supporting insurance verification, prior authorizations, or billing coordination processes.
- Excellent verbal and written English communication skills.
- Strong organizational skills with high attention to detail and accuracy.
- Ability to manage multiple patient cases and priorities simultaneously.
- Comfortable working independently in a fully remote, fast-paced environment.
- Strong empathy and patient-centered communication approach.
- Reliable internet connection and ability to work PST hours consistently.
Nice-to-Haves (Preferred)
- Experience supporting chronic care, neurology, migraine treatment, or specialty healthcare practices.
- Familiarity with US healthcare systems and patient care standards.
- Experience working in startup or high-growth healthcare environments.
- Exposure to process improvement or SOP documentation initiatives.
- Background in patient education or care coordination programs.
Tools Proficiency
Must-Haves (Required)
- Electronic Health Record (EHR) systems
- Google Workspace
- Slack
- Zoom
- Scheduling and calendar management tools
- CRM or patient management systems
Nice-to-Haves (Preferred)
Insurance verification platforms
Billing and claims management systems
Notion
Asana or Trello
Process documentation tools
Competitive Salary: Based on experience and skills
Remote Work: Fully remote—work from anywhere
Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
Generous PTO: In accordance with company policy
Direct Mentorship: Guidance from international industry experts
Learning & Development: Ongoing access to resources for professional growth
Global Networking: Connect with professionals worldwide
Work-Life Balance: Flexible hours that support a healthy balance
Our Recruitment Process
- Application
- Screening
- Skills Assessment
- Top-grading Interview
- Client Interview
- Job Offer
- Client Onboarding
Ready to Join Us?
If you’re passionate about patient care and thrive in fast-paced, mission-driven environments, this role is for you. Apply now to join a healthcare team making a lasting impact on the lives of migraine patients.
