Job Description
Company Description
At EVERSANA®, we are proud to be a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 6,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 670 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!
Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.
Job Description
THE POSITION:
Medical Information is a critically important customer-facing function that supports the safe and
effective use of pharmaceutical, biopharmaceutical, medical device, and digital therapeutic products by
providing timely, scientifically balanced, evidence based, non-promotional information in response to
unsolicited requests from healthcare professionals, patients, caregivers, and payers.
An important aspect of medical information is developing, managing, and providing impactful medical response documents. This position is responsible for medical content development-related client
engagements.
This role requires medical information and medical content experience and knowledge, including excellent
communication skills (both verbal and written).
The role is home office based, (full-time position) within the United States.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.
These results are achieved by:
- Plays an essential role supporting Global Medical Information / Medical Content Development Team on content development-related engagements for clients who require medical content development and management services.
- Writes and creates medical and scientific content related to Medical Affairs, Medical Information and Medical Communications including, but not limited to, Scientific Response Documents (SRD), Frequently Asked Question (FAQ) documents, Slide Sets, Abstracts, Posters, Education and Training materials, and others for potential clients.
- Drives the client document development process from gathering materials and developing scientifically rigorous content to facilitating document review and discussions at medical, legal, regulatory (MLR) review meetings.
- Works with EVERSANA and/or client-provided document management technology platforms (i.e., Veeva Promo Mats / Med Comms, etc.) as content owner when appropriate, uploading documents, providing reference anchoring and annotations as required.
- May be called up to perform scientific data fact checking for documents in support of medical reviewers participating in MLR teams.
- Collaborates with Global Medical Information / Medical Content Development Team and contributes to discussions on strategy, tactical execution and communication approaches for assigned projects.
- Provides direction and works closely with other medical writers and medical content development team to deliver on client projects efficiently and effectively.
- Participates in key client meetings as assigned.
- Supports creating/updating the SOPs, checklists, templates, style guides, and guidance documents as necessary.
- Stays knowledgeable of industry best practices and supports leadership team in evaluating and implementing new technologies and procedures to improve operational efficiency and quality of materials developed.
- Works collaboratively with other medical writers and creative teams across EVERSANA
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
- All other duties as assigned
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy
of EVERSANA to provide reasonable accommodation when requested by an employee with a disability, unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position, please contact Human Resources.
EXPECTATIONS OF THE JOB:
- Responsible to deliver CLIENT DELIGHT
- Responsible to work collaboratively with EVERSANA medical information and medical affairs team and take direction and feedback from management and clients
- Responsible to ensure management and compliance with industry standards and codes of practice
- Able to work independently to develop high-quality, scientifically accurate, strategically aligned, ethical, and compliant medical content
- Responsible to proactively flag and manage any quality issues, and ensure timely corrective and preventive actions
- Travel This position may require business travel and will need to be able to travel up to approximately 10-15%.
- Hours: Able to work full time and be flexible with work scheduling as required by clients and management.
The above list reflects the general details necessary to describe the expectations of the position and shall
not be construed as the only expectations that may be assigned for the position.
An individual in this position must be able to successfully perform the expectations listed above.
Qualifications
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
The requirements listed below are representative of the experience, education, knowledge, skill and/or
abilities required.
- Education: Doctorate or Master of Science (MSc) degree in Life Sciences or healthcare or equivalent. Relevant bachelor’s degree in a Life Science also considered.
- Experience and/or Training:
- A minimum of 2-year(s) experience in pharmaceutical industry or Medical Information / Medical Communications service provider. Experience developing global medical information materials, e.g., scientific response documents (SRDs), frequently asked questions (FAQs), custom response documents (CRDs), etc.
- Exceptional written, oral, interpersonal, and presentation skills including the ability to independently interpret and summarize complex results. Ability to establish credibility with a variety of audiences; especially with clients
- Ability to effectively interface with all levels of management and staff and to succeed in a matrix team setting while meeting or exceeding timelines.
- Proficient editing skills along with expertise in Microsoft Office, Acrobat and other applications.
- Experience conducting literature searches and working with tools such as PubMed, Ovid, Embase, etc.
- Experience working with reference management and citation software (e.g., EndNote, Mendeley, Citavi, etc.)
- Strong understanding of regulatory requirements and best practices in relationship to Medical Information, Medical Affairs and promotional and non-promotional materials review
- Excellent project management skills and proven track record of being results driven
- Ability to conceptualize, design and deliver best in class solutions.
PREFERRED QUALIFICATIONS:
- Education: A Pharm.D. or a Degree in Medicine or PhD is preferred.
- Experience: Medical Information, Medical Communications, Medical Writing, Medical Affairs; experience developing medical content, especially Medical Information materials, for both new product launches and for updating and managing current materials; experience working across multiple therapeutic areas.
- Communication Skills: Possesses the ability to develop and articulate ideas and information that generate understanding and creates a climate that motivates and encourages others to participate.
- Analytical Thinking / Critical Thinking: Ability to analyze, digest, and interpret complex scientific information and data
- Project Management: Ability to develop project plans and execute on the project plan, both works individually and working with client(s), other medical content development team members, and medical information contact center team and leadership team.
- Results Driven: Proven track record of executing and delivering results.
- Innovator: Transforms creative ideas into original solutions that positively impact client delight and company’s performance.
- Highly Principled: Proves to be a professional of unquestionable integrity, credibility and character who demonstrates high moral and ethical behavior.
- Client Management: Ability to manage, coordinate, and oversee relationship and projects with assigned client(s).
PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:
The physical and mental requirements along with the work environment characteristics described here are
representative of those an individual encounters while performing the essential functions of this position.
Office: While performing the essential functions of this job the employee is frequently required to reach,
grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally
required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately
quiet, with frequent interruptions and multiple demands.
Additional Information
OUR CULTURAL BELIEFS:
Patient Minded I act with the patient’s best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and empower others to act now.
Grow Talent I own my development and invest in the development of others.
Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity I create an environment of awareness and respect.
Always Innovate I am bold and creative in everything I do.
Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.
From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone’s responsibility.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].
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