Job Description
Position Overview
FleishmanHillard’s Talent + Transformation team is not a team of traditional employee communications experts. We are change communications specialists. Our work is grounded in a simple but powerful belief: people are what power successful transformations — in many ways, they are the business. So we go beyond informing employees. We help organizations move people from awareness to action, shifting what they think, feel and do to achieve outcomes that actually matter to the business.
We work at the intersection of strategy, human behavior and communications, helping organizations navigate some of the most complex, high-stakes moments a company can face: mergers and acquisitions, restructurings, cultural overhauls, digital transformations and more. If you’ve spent your career doing this kind of work — and you’re energized by the challenge of getting entire organizations moving in the same direction — this role was built for you.
FleishmanHillard values the importance of impact and inclusion to strengthen the bonds between us, grow our people and create spaces for everyone to thrive. We stay true to our commitment to our people and the communities in which we live and work. As part of our ongoing effort to be the world’s most inclusive agency, we are committed to seeking candidates who possess and demonstrate a profound interest in furthering our impact and inclusion goals.
We have an immediate opening for a Managing Supervisor to join our Talent + Transformation team at FleishmanHillard’s global headquarters in St. Louis, Mo. This is a mid-to-senior level role for a practitioner who has built their career at the intersection of change management and strategic communications — someone who understands that the hardest part of any transformation isn’t the strategy; it’s the people.
The right candidate has done this work and knows what it takes to move an organization through change — not just communicate about it. They understand resistance, they know how to build a compelling change narrative, they know how to equip leaders and managers to carry that narrative forward and they know how to measure whether any of it is working.
This is not a role for a generalist who has touched change communications. This is a role for someone who has made it their specialty.
What You’ll Do
- Lead change communications strategy for clients navigating significant business transformations — including mergers and acquisitions, integrations, spinoffs and IPOs, restructurings, reductions in force, leadership transitions, function transformations, culture and values programs, and more. You won’t just advise; you’ll build and execute.
- Help organizations move employees from awareness to action. Our engagement model follows a clear continuum — from employees simply hearing about a change, to genuinely believing in it, to living it every day. You’ll design and manage communications programs that move people along that journey, deliberately and measurably.
- Develop change narratives and key message frameworks that are honest, human and grounded in the “why.”
- Equip leaders and managers to communicate through change with confidence and credibility.
- Conduct audience and sentiment analysis to understand where employees are, what they need and which communications approaches will actually reach them — not just inform them.
- Build and oversee integrated, multichannel communications plans that apply channel discipline, prioritize quality over volume and are deliberately targeted to the right audiences at the right moments in the change journey.
- Create listening and measurement mechanisms that give clients real insight into whether employees are understanding, accepting and acting on the change and where adjustments need to be made.
- Provide strategic counsel to senior clients in corporate communications, HR and other functional roles — serving as a trusted advisor, not just an executor. You’re comfortable in the room with the CHRO and the CEO, and you know how to influence strategy, not just deliver against it.
- Lead and develop project teams, manage people and work to high standards, tight timelines and clear outcomes.
- Contribute to the growth of the practice through RFP responses, new-business pitches and thought leadership that reflects genuine expertise in change communications and organizational transformation.
Qualifications
- 8+ years of focused experience in change communications — not just internal communications broadly, but the specific, intentional work of helping organizations and their people navigate significant business change. This is the non-negotiable foundation of the role.
- A proven track record managing complex transformations — the kind where the stakes are high, the timelines are compressed and the margin for error is small. You’ve guided clients through M&A, restructurings, cultural transformation or comparable change events — and you have the experience and the instincts to do it again.
- Deep understanding of how people process change, including the emotional dimensions of change, what drives resistance and what it actually takes to move someone from skepticism to commitment. You think about behavior change, not just message delivery.
- Expertise in change narrative development and key message frameworks; you know how to build a clear, compelling change story that connects the organizational rationale to the individual employee’s reality.
- Experience equipping leaders and managers to lead through change, including building tools, briefings and coaching materials that help them communicate with confidence, even when the news is hard.
- Strong skills in audience analysis, research and measurement; you ground your strategies in data and you track whether they’re working, using both quantitative and qualitative methods.
- Exceptional writing and editing skills, including the ability to simplify complex, sensitive topics and adapt tone and voice for different leaders, audiences and moments. AP style proficiency is required.
- The ability and confidence to provide strategic counsel at the C-suite level, building trusted relationships with senior clients across communications, HR and business functions.
- Experience leading teams and managing others with a collaborative, respectful style that reflects FleishmanHillard’s culture and the high-pressure, high-care nature of transformation work.
- A bachelor’s degree in communications, journalism or a related field. A master’s degree in communications, organizational psychology, organizational behavior or business is a plus.
- Prosci certification and/or experience working within formal change management frameworks is a meaningful differentiator. Large-agency experience is also a plus.
- An energetic, resourceful, self-starting mindset because this work moves fast, the problems are rarely simple and our clients need someone who can get things moving and keep them on track.
About FleishmanHillard
FleishmanHillard specializes in public relations, reputation management, public affairs, brand marketing, digital strategy, social engagement and content strategy. FleishmanHillard was named 2020, 2021 and 2022 Campaign Global PR Agency of the Year; 2023 ICCO Large Agency of the Year – The Americas; 2022 and 2023 PRWeek U.S. Agency of the Year; 2022 and 2023 PRWeek U.S. Outstanding Extra-Large Agency of the Year; 2023 Campaign US PR Agency of the Year; 2021 PRovoke APAC Consultancy of the Year; and 2021 PRWeek UK Large Consultancy of the Year. FleishmanHillard is part of Omnicom PR Group and has nearly 80 offices in more than 30 countries, plus affiliates in 45 countries.
FleishmanHillard offers a hybrid work model, and seeks employees who are comfortable working in the office for a portion of their workweek. We value the collaboration and camaraderie that in-person interactions provide, but also understand the importance of flexibility and balance in our employees’ lives. As such, we are open to discuss various work arrangements that accommodate individual needs and circumstances, including flexible scheduling and alternative work arrangements. Our goal is to foster a productive and inclusive work environment where all employees can thrive, both in and out of the office.
FleishmanHillard is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, alienage, citizenship status, sexual orientation, genetic information, or any other protected class under federal, state or local laws. Please do not contact the office directly to apply – only resumes submitted through this website will be considered. If you need assistance reviewing career opportunities or completing an application, please email our careers team or call 314-982-1700 and ask to be connected to Talent Development.
The anticipated U.S. salary range for this position at Managing Supervisor level is $71,000- $125.000.
Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications and geography. A range of medical, dental, vision, 401(k) matching, paid time off and/or other benefits also are available.
