Manager/Associate Director of Salesforce Administration & Business Intelligence

Follow your passion

Are you looking to make a BIG impact? At Zeta, we pursue an unprecedented combination of high academic achievement and social-emotional development for our students. We insist that every student receives a world-class education while fostering a love for learning. We are passionate about changing the landscape of public education in New York City and beyond, and we are uncompromising in our mission.

Currently, we operate multiple elementary and middle schools in the Bronx, Upper Manhattan, and Queens. We plan to grow and open 1-2 schools each year because children in every community deserve excellent, equitable education. Join our growing team today, and be a change agent for children.

Our Network office is located at 401 W. 218th St., New York, NY 10034. Our Network team follows a hybrid work schedule: we work in-person from our office on Tuesdays and Thursdays with optional remote days on Mondays, Wednesdays, and Fridays, if your team’s scope of work permits.

Deliver powerful results

To achieve our vision, we are searching for a Manager/Associate Director of Salesforce Administrator with a Bachelor’s degree in Information Systems, Business Administration, or a related field, and at least 2 years of Salesforce administration experience with a proven record of improving processes, driving user adoption, and managing CRM systems in complex organizations. This role is ideal for someone who thrives at the intersection of Salesforce administration, technical project management, and systems analysis, and who can independently drive cross-functional initiatives from conception through execution.

The ideal candidate is a strong project manager and systems thinker who can balance multiple priorities in a fast-paced environment. They bring strong analytical and communication skills, experience managing data and integrations, and a deep understanding of Salesforce best practices and functionality, including: workflows, custom objects, formula fields, reporting, dashboards, and automation tools.

Preferred Qualifications:

• Salesforce Administrator certification
• Education Cloud, Experience Cloud, Marketing Cloud, Data Cloud, and/or Developer experience
• Experience with Microsoft SQL or other database management
• Experience with Power BI or similar business intelligence and data visualization tools
• Experience supporting K-12 education processes

Responsibilities:

• Serve as the primary system administrator for the Salesforce environment, leading the ongoing deployment of the platform including maintenance, support, optimization, and long-term development
• Manage day-to-day platform administration, including user account maintenance, permissions, workflows, reports and dashboards, custom objects and fields, automations, system audits, upgrades, and data integrity
• Partner closely with stakeholders across Outreach & Enrollment, Marketing, Operational Excellence, and IT to identify, develop, and implement Salesforce solutions that improve efficiency and user adoption
• Design, build, and maintain dashboards and reports using tools such as Power BI to support deep-dive analysis, operational insights, and custom reporting
• Build and maintain data sources and system connections to support business intelligence infrastructure
• Troubleshoot reporting issues and ensure the ongoing accuracy and integrity of Salesforce and reporting data sources
• Oversee Salesforce integrations, data feeds, and cross-functional system impacts while supporting change management and development processes alongside internal teams and external vendors
• Train and support Salesforce users across the organization, helping to build Salesforce fluency and operational excellence across teams
• Wear multiple hats as a part of a lean scale-up team, supporting the work of others on the team and taking on new projects and tasks as needed

Join our purpose-driven community

Zeta teammates are lifelong learners who live with child-like joy and a deep sense of purpose. We disrupt the status quo and tackle problems together. Our team stands united by our commitment to a limitless future for every child. Our Zeta team is comprised of top talent with incredible schooling and private sector experience. At Zeta:

• We are passionate about our mission of providing world-class education to all students
• We bring a mindset of growth, flexibility, and openness to feedback
• We are hungry and determined to not only meet our goals, but surpass them
• We are humble, willing to put the team’s needs ahead of our own, and committed to contributing to a collaborative work environment
• We have a high bar for excellence and sweat over the details
• We are caring and put team over individual at all times

We are accepting applications on a rolling basis. The salary range for this position is between $90,000 and $125,000. New hires can expect to be brought into the organization at a salary at or near the start of the range, depending on relevant experience and internal equity. Compensation is based on our salary scales. This position is eligible to receive an annual discretionary, merit-based performance bonus.

How does Zeta invest in you?

We offer great benefits:

• Comprehensive and affordable medical, dental, and vision plans
• Flexible spending accounts for eligible medical purchases and commuter expenses
• 403(b) retirement plan; Zeta offers matching contributions toward your savings
• Competitive compensation

We provide awesome perks:

• Monthly stipend for wellness and lifestyle expenses (gym memberships, salon appointments, concerts – it’s up to you!)
• 4 live therapy sessions per month through Talkspace and free Headspace subscription
• MacBook Air and specified monthly reimbursement for use of a mobile phone
• Fully stocked teacher workrooms with favorite snacks and Nespresso machine
• Zeta swag, team outings, and NYC’s finest sweet treats
• Books for professional development

We care deeply about your personal and professional growth:

• Clear pathway to professional growth
• Consistent feedback and support from managers and teammates
• Community Circle practice to build and strengthen our sense of team
• Interactive Mindfulness and DEIJ programming

Apply Now!

Equity is at the heart of our mission. We have a deep commitment to pursuing diversity and striving for equity. Zeta is an equal opportunity employer. Candidates of all backgrounds are encouraged to apply. Work authorization is required (candidate must have permanent authorization to work in the U.S.).