Job Description
Company Description
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
Job Description
Job Summary:
A leadership position responsible for driving operational excellence and team performance within the fund accounting department. This role manages a team of accounting professionals, oversees complex client relationships, and ensures delivery of high-quality accounting services. The position focuses on people management and operational efficiency while maintaining overall accountability for team performance and client satisfaction.
Core Responsibilities:
- Lead and develop a team of fund accounting professionals
- Drive operational performance and quality standards
- Build and manage cluster and client relationships and service delivery
- Oversee resource allocation and capacity planning
- Direct implementation of strategic initiatives and process improvements
- Ensure regulatory compliance and risk management
- Establish and monitor team performance metrics
- Champion technology adoption and process optimization
Tasks:
- Conduct regular performance reviews and career development discussions
- Manage escalated client issues and relationships
- Lead team meetings and performance improvement initiatives
- Monitor and report on key performance indicators
- Oversee workload distribution and resource allocation
- Review and approve staff scheduling and time management
- Facilitate client review meetings and presentations
- Coordinate with other departments on service delivery
- Monitor compliance with policies and procedures
- Lead change management initiatives
- Review and approve team training plans
- Oversee system implementation and optimization
- Conduct regular service delivery reviews
- Track work progress through timesheet completion
- Perform other related duties as assigned for role and business needs
Qualifications
Educational Background:
- Bachelor’s degree in Accounting, Finance, or Business Administration; CPA or equivalent certification preferred
Professional Experience:
- Qualified: 7-9 years PE/Hedge/FA Experience; 8-10 years Financial Industry Experience
- Partly-Qualified: 10+ years PE/Hedge/FA Experience; 10-14 years Financial Industry Experience
Skills and Key Behaviours:
In addition to upholding our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:
- Strong understanding of fund accounting processes, regulatory compliance, and risk management frameworks
- Proficient in reviewing and approving complex financial reports and client deliverables
- Skilled in resource allocation, capacity planning, and workload distribution to meet client deadlines and deliverables
- Experienced in leading client onboarding, system implementation, and optimization projects
- Adept at establishing and monitoring key performance metrics to drive team performance and operational efficiency
- Expert in driving operational excellence and process improvements
- Proficient in managing escalated client issues and fostering long-term client relationships
- Skilled in coordinating cross-departmental efforts to ensure seamless service delivery
- Strong focus on change management and adoption of technology-driven solutions
- Effective leader with exceptional people management skills, including performance reviews, career development discussions, and team training
- Excellent communication and interpersonal skills to foster collaboration with clients, cluster partners, and internal stakeholders
- Results-driven, proactive, and detail-oriented with a focus on operational efficiency and client satisfaction
- Adaptive and resourceful, ensuring team alignment with strategic objectives and organizational goals
Additional Information
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
