Manager Customer Success

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.

The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

What you’ll do at Jamf:

At Jamf, we empower people to be their best selves and do their best work. The Manager of Customer Success is responsible for staffing, development, and ongoing leadership of the Customer Success team. This includes onboarding, training, resource management, and team development to ensure consistent, high-quality execution across the customer lifecycle. This role aims to drive and sustain customer engagement, product adoption, satisfaction, and retention by enabling the team to deliver measurable value realization and proactive risk mitigation.

The Manager of Customer Success partners closely with cross-functional leaders across Jamf to ensure strong alignment, effective operational cadence, and clear communication across teams supporting the customer experience. They maintain alignment between company direction and the actions and priorities of the Customer Success team, supporting scalable practices that improve customer health and long-term outcomes.

This role is offered as remote in Singapore. You may be required to work periodically at a Jamf office or collaborative work location with other Jamf employees in your area for certain events or moments that matter. We are only able to accept applications from candidates who are based in Singapore and are legally authorized to live and work in Singapore.  #LI-Remote

What you can expect to do in this role:

• Manage Customer Success team activities related to onboarding, training, and professional development of team
• Enhance effectiveness and efficiency through technology and processes for Customer Success functions
• Measure effectiveness of Customer Success by tracking operational metrics, identifying areas of strength and improvement, strategizing to improve, and providing reports to leadership
• Collaborate with other teams and departments to drive customer engagement, satisfaction, and retention
• Align with other teams and departments to inspire Customer Success activities across Jamf
• Collaborate with Go-To-Market leaders and other leadership teams to deliver an optimal customer lifecycle
• Advocate for the needs of the customer cross-departmentally
• Mentor and be an escalation point for customer satisfaction or engagement issues
• Other duties and special projects as assigned
• As a Jamf employee you will be expected to travel between 20 – 40 % to attend events specific to your role including international travel.

What we are looking for:

• 4 Year / Bachelor’s Degree (Preferred)
• A combination of relevant experience and education may be considered
• Certifications in Jamf Products (Jamf 100, Jamf 200, Jamf 300) (Preferred)
• Performs all job responsibilities in alignment with the core values, mission and purpose of the organization
• Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity
• Supports and promotes a positive, inclusive workplace one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work
• 3+ years of experience with customer interaction in digital channels (online, email, chat) (Required)
• 3+ years of experience working with customers over the phone (Required)
• 1+ years of experience developing reports or dashboards in Salesforce or equivalent experience (Required)
• Salesforce.com (or alternative CRM platform) experience (Strongly Preferred)
• Gainsight experience with CTAs and dashboards (Strongly Preferred)
• Experience operating in a Customer Success role (Strongly Preferred)
• Experience leading, coaching, mentoring, or managing a customer-facing team (Required)
• Strong knowledge of Jamf product offerings, pricing, and integrated technologies (Preferred)
• General experience with macOS, iOS, and tvOS (Preferred)
• Experience in a Customer Service role (Preferred)
• Strong communication skills
• Excellent interpersonal skills
• Excellent organizational skills
• Strong customer service skills
• Ability to communicate complex technical terms in an easy to understand, non-technical manner
• Ability to interact effectively with co-workers in a results driven culture
• Self-starter, energetic multi-tasker, highly motivated and team player
• Good listening skills
• Ability to engage with and establish trust and rapport with all levels of customers and employees
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize duties
• Strong attention to detail

Security and Privacy Requirement:

• Participation in ongoing security training is mandatory.
• Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches.
• Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf.

How we help you reach your best potential:

• Named a 2025 Best Companies to Work For by U.S. News
• Named a 2025 Newsweek America’s Greatest Workplaces for Mental Well-being
• Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• Named a 2024 Best Technology Company to Work For by U.S. News
• Named a 2023 Best Workplaces for Women™ by Great Place to Work®and Fortune Magazine
• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
• You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.
• We put people over profits – which is why our customers keep coming back to us.
• Our volunteer time off allows employees to support and give back to our communities.
• We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
• 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
• Over 100,000 Jamf Nation users, the largest online IT community in the world.

What it means to be a Jamf? We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace.

Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly.

Above it all, waves our banner of #OneJamf – and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement.

What does Jamf do? Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf

Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at recruiting@jamf.com