Learning & Capability Trainer

Company Description

Lendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia’s original and #1 digital mortgage brand - and the iconic Aussie franchise.

Powered by an advanced AI proprietary platform, a national network of 1,300 brokers, 230 retail stores, a team of experienced buyer’s agents, integrated property search and conveyancing, Aussie is supporting customers at every step of their property journey to find, buy and own with more confidence than ever before. Lendi Group’s loan book is more than $100b and it was named Australia’s Aggregator of the Year for 2024.

To learn more about life at Lendi Group check out our blog: https://www.lendi.com.au/inspire/category/life-at-lendi/

• Innovation at Our Core – We challenge the status quo and push boundaries to create better solutions, with a goal of becoming AI-native by June 2026.
• Work with the Best– Collaborate with some of the brightest minds in fintech, financial services, and strategy.
• Make an Impact – Contribute to meaningful projects that shape our business and the future of property finance.
• Grow & Evolve – Develop your skills and advance your career in a fast-moving, purpose-driven environment.

About The Role

The Learning & Capability Trainer plays a pivotal role in designing and delivering effective, engaging, and scalable learning programs across the Lendi Group. Reporting to the Learning & Capability Manager, this position supports capability uplift across our operations, customer, product, and distribution teams.

With a strong focus on innovation and user experience, you’ll ensure that every program reflects our values, aligns with business objectives, and meets compliance requirements.

Job Description

• Build strong relationships with stakeholders across the business, partnering closely with Learning & Capability, Operations, and other teams to deliver effective learning solutions.
• Design, develop, and facilitate engaging learning programs across virtual and face-to-face environments, including session plans, eLearning modules, videos, assessments, and supporting materials.
• Tailor learning solutions to learner needs, business priorities, and real-world operational challenges, ensuring content is practical, accessible, and outcome-focused.
• Communicate complex concepts clearly and create an inclusive, engaging, and psychologically safe learning environment.
• Use learning systems, data, and feedback to track learner impact, improve training effectiveness, and continuously enhance the learner experience.
• Support mandatory, compliance, and risk-based training requirements, ensuring materials are accurate, current, well-documented, and audit-ready.
• Apply creative learning approaches, including microlearning, gamification, video, and emerging technologies, to improve engagement and knowledge retention.
• Maintain high-quality learning artefacts that are brand-aligned, accessible, commercially aware, and delivered within agreed timeframes.
• Use tools such as Articulate, Vyond, Biteable, Venngage, LMS platforms, MS Suite, Confluence, Jira, and Slack to develop and manage learning content.

Qualifications

Required Skills and Experience:

• Strong facilitation skills across both face-to-face and virtual learning environments.
• Proven ability to assess learning needs and translate them into practical, engaging learning solutions.
• Experience designing, creating, and delivering a range of learning content, including digital and facilitated formats.
• Ability to use data, feedback, and learning insights to improve training effectiveness and learner outcomes.
• Excellent communication and stakeholder engagement skills, with the ability to build strong working relationships across teams.
• Tech-savvy and comfortable using learning design tools, digital content platforms, and evolving systems.
• Adaptable, organised, and confident working in a fast-paced environment.

Nice to Have:

• Experience in financial services, lending, or similarly regulated / fast-paced environments.
• Exposure to change management principles, agile practices, or continuous improvement ways of working.

Additional Information

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture.
• Hybrid working arrangement designed to support work-life balance, while fostering meaningful connection and collaboration.
• A holistic wellbeing programs offering ²⁴⁄₇ support, including medical, mental health, and financial wellbeing services to enable our workforce to thrive at home and work.
• generous paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers.
• An additional week’s Loyalty Leave each year after reaching 3 years’ service.
• Wellness initiatives with a strong focus on psychological safety.

We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group attract, engage and evolve talent and build best-in-class products.

Feeling like you don’t meet all the skills listed? That’s ok; we are always on the lookout for different skills, experience, and qualities and so we’d still like to hear from you.