Job Description
Company Description
About MUFG Investor Services:
MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.
With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.
Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution.
Job Description
Assist Associate Director in oversight of the Investor Delivery team in daily operations and quality client service with the guidance of MUFG’s core values of Trust, Challenge & Empowerment, Passion for Clients and Openness and Honesty.
- Guide team in deliverables while ensuring adherence to company and department policies and procedures relating to Investor Delivery responsibilities.
- Responsible for supporting daily Investor Delivery client communications, client/investor queries, review and oversight of fund/client activity for the period, ensuring resources are allocated appropriately to complete deliverables within SLAs.
- Support management in addressing any sensitive or escalated queries/concerns from Clients, Investors, Fund Managers or internal MUFG Departments adhering to high-quality standards.
- Support team with training and support Associate Director with individual performance assessments and development as requested. Foster a professional environment of encouraging personal and professional development.
- Ensure professional, productive and collaborative communication within the team, firm, and with external parties, leading by demonstrating professional and positive communication, collaboration, support and an inclusive team culture.
- Support management with driving departmental initiatives, projects, risk mitigation strategies.
Qualifications
- Diploma or bachelor’s degree preferably in a business-related field or related experience
- 3+ years’ experience in financial services, fund administration, asset management, banking or client service
- A demonstrated ability to solve complex problems and provide guidance, assistance, and training is expected.
- Existing client/customer service experience would be ideal
- Knowledge of Investor Services processes and related functionalities
- Demonstrate business logic and risk adverse approach to processes.
- Demonstrate team leadership experience in Investor Services, fund administration or relevant industry
- Computer skills with strengths in Microsoft Office products. Proficiency with Microsoft Excel would be an asset.
Additional Information
At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.
MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.
We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.
MUFG is an equal opportunity employer.
