Job Description
About FareHarbor
At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.
With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.
Our team is an ‘Ohana of 1,000+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.
FareHarbor Core Values:
- Think Client First
- We Are One ‘Ohana
- Be Curious and Learn
- Own It.
- Act With Integrity
- Embrace the Challenge
Why FareHarbor?
Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.
And since day one, we’ve known that our real success lies in our people—the Ohana.
With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.
From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.
About the Role
FareHarbor is the world’s leading provider of reservation software to the tour, activity, and attraction industry, working with thousands of businesses across North America and the globe. Our clients’ work ranges from walking tours to shark diving experiences.
The FareHarbor North America organization is looking for driven, ambitious and highly organized individuals to join our Inbound Sales team. This role will manage and convert inbound leads sourced through our marketing and partnership channels. The Inbound Account Executive will be focused on high-velocity lead conversion. Responsible for qualifying, demoing, and onboarding new clients with urgency. There will be a focus on selecting good-fit companies for onboarding and creating a book of business with high revenue realization.
There will be monthly KPIs and metrics to support this goal. Additionally, there is an uncapped bonus that is paid out based on the number of qualified companies sent live each month. This is an exciting opportunity to improve our sales efficiency and drive the business forward!
What you’ll do here:
- Lead Qualification: Effectively and quickly qualify leads to determine which are the best fit to onboard.
- Account Growth: Identify opportunities within each account to grow their lead and onboard them with the maximum possible value through cross selling and consultative selling.
- Seamless Handoffs: Serve as a truly effective bridge between Sales and Onboarding by managing the live handoff process, including account setup and initial success of the client.
- Relationship Building: Build an active relationship with potential clients to deeply understand any potential reservations and provide thorough and creative solutions.
- CRM Management: Utilize our CRM to document lead interactions, record crucial details, and enable better lead qualification, including the utilization of our sequences and marketing functionality.
- Product Expertise: Maintain a deep understanding of FareHarbor’s features, functionalities, and partners to effectively communicate the value propositions to potential customers.
- Market Awareness: Stay updated with industry trends, market changes, and competitors’ activities to identify potential business opportunities.
- Cross-Functional Collaboration: Partner with other internal teams, such as Onboarding and Strategic Partnerships to ensure smooth and effective experiences for our clients.
- Performance Tracking: Monitor your individual sales performance and implement strategies to maximize productivity and results.
- Team Orientation: Be a true team player who is willing to go the extra mile to deliver exceptional results for our clients.
Requirements:
- 2+ years of sales experience with a history of meeting or exceeding sales targets.
- Consistent achievement of KPIs.
- Experience working cross collaboratively, including, but not limited to, Onboarding, Account Management, and Lead Generation.
- Proactive, motivated, organized, enthusiastic, and comfortable working at a fast pace.
- Comfortable speaking with people on the phone and in person; able to handle rejection and stay motivated.
- Cool under pressure with the ability to balance and execute multiple priorities.
- Professionalism in all business interactions across all communication channels.
- Comfortable adopting and utilizing new technology, with the ability to implement new learnings into the day-to-day.
- Ideally suited for individuals who are motivated by financial success and rewards.
- Bonus: Willingness to travel for industry events and conferences.
Benefits
- Medical, dental + vision coverage
- 26 vacation days, 10 sick days & 12 paid holidays per year
- Global leave benefit
- 22 weeks paid parental leave
- 2 weeks paid grandparent leave
- Extended care and bereavement leave
- Life insurance policy
- 401k + employer matching
- Social hours & events and team-building
- Educational Opportunities
- Wellness benefits (Headspace subscription & wellness webinars)
- Work-from-home assistance
- Hybrid friendly
- Paid volunteer hours
Salary Range: $70,000-$80,000 (Base Compensation Range: $20.18-$23.07/hour)
Please note you must be authorized to work in the United States for this position.
At FareHarbor, we believe making experiences better for everyone starts with fostering a workplace where every voice is heard and everyone is empowered to thrive. We’re committed to inclusion, welcoming all qualified job seekers to apply and join our ‘ohana.
FareHarbor is an equal opportunity employer in accordance with all applicable federal, state and local laws. We do not discriminate on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, national origin, disability, age, or veteran status, or any other classification protected by federal, state, or local law. If you need adjustments during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
To learn more about how we use your information, see our Privacy Statement for Applicants. By submitting your application, you confirm that you understand and agree that your information will be processed in accordance with our Privacy Statement for Applicants.
Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.
