Job Description
Implementation Automation Architect
Experience: 6+ years
Location: Bangalore/Coimbatore/ India (Remote)
Who we are and What we do?
AppViewX is trusted by the world’s leading global organizations to reduce risk, ensure compliance, and increase visibility through machine identity management and application infrastructure security and orchestration. At AppViewX, you will get to work with our bleeding edge Automation Platform that facilitates digital transformation through streamlined workflows to prevent outages, reduce security incidents and protect both an enterprise’s reputation and bottom line. AppViewX has also been certified as a Great Place to Work in India, cementing us as an employer of choice.
What will you be responsible for?
Customer Success Implementation Architects play a key role in driving Customer onboarding, Solutioning and ongoing adoption and usage of AppViewX product. You will lead the implementation of AppViewX solutions for automating customer IT Network infrastructure and Public Key Infrastructure. You will combine your deep technical knowledge with an understanding of customer business objectives /challenges help customers maximize the value of AppViewX products. You will work in the Customer Success team looking at opportunities to automate service offerings around different AppViewX products, tools and processes.
Onboarding
- Working with our Customer Success Managers and Customer Success Design Architects, implement AppViewX technology to solve specific business challenges for our new customers
- Address customer objectives/success criteria with in-depth technical attention to help customer Go-live quickly.
Adoption and Value Quantification
- Working with our Customer Success Managers and Customer Success Design Architects, implement additional AppViewX technology to solve specific business challenges for our new customers
- Act as a trusted technical advisor by assisting customers navigate technical challenges throughout the implementation process.
- Identify new use cases as part of account growth/renewal strategy
Customer Experience/Engagement
- Use your experiences working with customers to provide feedback to the rest of the AppViewX organization on how we can improve the customer experience, speed time-to-value, and create greater benefits for our customers
- Use your experience to look at opportunities to automate, develop tools that aid your team to reduce man hours.
- Contribute to Customer Business Reviews highlighting potential areas of improvements.
Roadmap Planning
- Partner closely with other cross-functional team members (e.g., sales, product management, support, services, delivery) to translate business needs and product requirements into new solutions
- Work closely with our Product and Engineering teams to prioritize product enhancements and long term roadmap based on customer/industry priorities.
What do we require?
Minimum 5 years’ experience working in a technical implementation role
Open to work in US Shift
Minimum 3 years’ experience working in customer-facing technical roles (such as Customer Success Engineer, Solution Engineer, Professional Services Engineer, Technical Support Engineer, Subject Matter Expert), preferably in a post-sales capacity, for a SaaS company with enterprise software products
Love of programming, solid coding skills in one or more of the following languages: Python, JavaScript, Java.
Experience with web service development and using RESTful APIs
Understanding of configuration management tools such as Chef/Puppet/Vagrant/Ansible/Salt preferred
Experience with building Jenkins/automated test frameworks preferred
Domain knowledge on PKI, DNS, Active Directory,cloud, ADCS, CRL, OCSP, and associated cryptographic standards
- Experience with Certificate Life Cycle management/operations
- Experience with PKI implementation processes
- Experience with PKI integrations, MS Intune, SCEP, other enrollment practices
Hands on experience with:
- Kubernetes
- Linux / Windows server management
- Apache, IIS - application expertise
CISSP / CISM / CISA is preferred
Excellent organization, troubleshooting, problem solving, deployment and multitasking skills with ability to learn new technology at a fast pace
Worked and interacted with F500 organizations
Exceptional communication skills, both oral and written, coupled with excellent listening skills
What’s more in store?
AppViewX is on par with leading global companies when it comes to the benefits it offers its employees, ranging from competitive incentives, health & wellness policies, saving & investment schemes, time off/sabbatical eligibility and dedicated L&D.
What we consider equally important is the flexibility we offer our employees to – work remotely, define their own hours, and more importantly harmonize both work and life. The more trust and accountability we place on our employees, the more they surpass our goals and expectations.
Why AppViewX?
AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our Global footprint to India, North America, United Kingdom and Australia. Today, we are headquartered in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.
AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX’s policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, , gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.
