Human Resources Generalist

Schedule: Monday - Friday; 8AM - 5PM ET

Classification: Full Time - Exempt

Reports To: Employee Relations Manager

Department: People - Human Resources

Travel Required: Yes - Annual Department Meeting

Location: Remote

Salary: 68,000 - 70,000

Lap of Love is a national practice dedicated exclusively to in-home end-of-life care for pets. We believe all pets and their families deserve the most compassionate and supportive end-of-life experience. Our veterinarians help pets and their parents with quality of life assessments, pain and anxiety management, end-of-life consultations, and peaceful euthanasia in the comfort of their pet’s favorite place – home.

Position Description

Lap of Love Veterinary Hospice, headquartered in Lutz, FL., seeks to add a key member to its growing team by employing a dynamic Human Resources Generalist to support our Human Resources team, an extension of Lap of Love’s People and Planning Department. This individual should have extensive experience in administering leaves and accommodations. In this role, they will collaborate closely with the Employee Relations Manager and our HR team to handle administrative tasks and connect with Lap of Love’s team members, ensuring the smooth operation of the department and maintaining a high-quality, employee-focused culture.

At Lap of Love, our culture is a staple piece of ‘who’ we are; we are committed to creating a team-oriented environment that promotes unmatched camaraderie, and as a HR Generalist, this person will play a staple role in supporting and enhancing this culture.

Essential Functions and Responsibilities:

• Processes and administers leave-of-absence requests and disability paperwork: medical, personal, disability and FMLA.
• Processes and administer accommodation requests supporting team members through the interactive process
• Assists with benefits administration for various benefit platforms and handling applicable file feeds.
• Assists in performing quality audits on benefit related data.
• Conducts parts of new-hire onboarding and orientation, including setting up new team members in our company HRIS and conducting I-9 verifications.
• Serves as a point of contact for employee HR-related questions, answering frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, and more, while deciphering when to refer complex matters to our Sr. HR Generalist or Employee Relations Manager.
• Triages the HR email inbox, assisting with timely and thoughtful responses.
• Assists the HR team in keeping spreadsheets and processes up to date regarding any changes.
• Maintains accurate and up-to-date human resource files, records, and documentation while maintaining integrity and confidentiality of the content contained therein.
• Works to build knowledge and understanding of existing and proposed federal and state laws/regulations affecting Lap of Love.
• Assists in completing records, reporting, and other documentation required by federal, state, and provider rules, regulations, and policies.
• Conducts or acquires background checks and motor vehicle records requests as needed.
• Performs routine tasks including, but not limited to, benefits, leave of absences, onboarding, verifications of employment, worker’s compensation claims, unemployment claims, and employee changes such as job title, compensation, and other employee information changes.
• Supports other projects and functions as needed within the Human Resources department, providing applicable and timely updates on the team’s project management and task board.

Experience, Education and Requirements:

• Minimum of 2 years experience in a Human Resources Generalist role required
• Broad knowledge and thorough understanding of Human Resources, with expertise and knowledge in benefits programs, policies and procedures, state laws and regulations affecting Human Resources Management and organizational objectives, and regulatory compliance required
• Bachelor’s degree in human resources, Business Administration, or related field preferred
• SHRM-CP or equivalent certification preferred
• Experience with multi-state employment preferred
• Prior experience with G-Suite (Gmail, Google Calendar, Google Maps), Paylocity, Dayforce, Monday.com, and Zoom preferred
• High attention to detail and ability to adapt to new processes
• Project management and multitasking experience
• Excellent written and oral communication skills
• Self-starter with excellent follow-up skills
• Display compassion, control, and confidence in all aspects of the position
• Willingness to work with others and respect their views
• Strong ethics and a high level of personal and professional integrity

Physical and Other Job Requirements:

• Able to sit for prolonged periods of time of up to 8 hours per day
• Able to frequently communicate by telephone and through use of computer technologies, including but not limited to email and video conferencing
• Possess manual dexterity, fine motor skills, and the ability to operate a computer, read a computer screen and type on a keyboard for prolonged periods of time of up to 8 hours per day
• Able to multitask using multiple computer tabs/platforms while engaging in conversation
• Average or above average working knowledge of computers, email, video conferencing technologies, and digital medical records
• Able to quickly learn custom software and other programs, such as Zoom, Sunshine, and Google Suite
• Average or above average working knowledge of the internet and scheduling and communications applications and software, such as Gmail, Google Calendar, and web-based communication platforms
• Access to reliable and secure internet
• Maintain confidentiality of all patient, client, and business information
• Comply with all applicable laws, regulations, policies, procedures, and guidelines

This job posting is not intended to be an exhaustive list of duties, but it aims to highlight the typical main responsibilities of the position. At the request of their supervisor, this individual may be asked to perform additional duties or take on additional responsibilities to better meet the needs of their department.

• Health Insurance Plan (Medical) with 100% employer paid HSA option available
• Dental and Vision Plans
• Retirement Plan (Traditional 401k with 3% match and Roth 401k)
• Paid Time Off
• Bereavement Leave
• Paid Parental Leave
• Employer-funded Lifestyle Spending Account (LSA)
• Life Insurance (Basic, Voluntary, and AD&D)
• Short Term and Long Term Disability Insurance
• Training & Development
• Pet Discount Plan and Pet Insurance