Job Description
RemoFirst is transforming the way businesses hire and manage global teams. Our mission is to enable Freedom of Work by providing an all-in-one global HR platform that simplifies hiring, compliance, payroll, and benefits management. We partner with some of the world’s most innovative companies, including Fortune 500 businesses and leading startups.
We are a small but strong team of 180+ people (and growing) hyper-focused on delivering a world-class platform and unparalleled service with our industry-leading partnerships. To help accelerate our growth and pace of delivery, we are looking for talented Hiring Success and Lifecyle Manager- Mobility to help spearhead the overall look and feel of our features and services.
Role Overview
The Hiring Success and Lifecyle Manager - Mobility plays a critical role in ensuring successful international hiring outcomes by owning the end-to-end employee (EE) lifecycle for visa-sponsored hires.
This role sits at the intersection of mobility, operations, customer experience, and compliance. You will act as a trusted partner to customers and internal teams, ensuring right to work and visa processes are executed accurately, efficiently, and with a strong focus on employee experience.
This is not a purely reactive case management role. We’re looking for someone who brings agency, structure, and proactive problem-solving to a complex and fast-moving environment.
What you’ll be doing (non-exhaustive):
Hiring Success & Visa Lifecycle cases management:
Own the end-to-end visa and mobility lifecycle for assigned hires, from pre-hire eligibility through onboarding, ongoing employment and Visa renewals, providing guidance and updates throughout the process.
Act as the primary point of contact for customers and employees on work permits and visa-related matters.
Ensure all cases progress according to defined timelines, cut-offs, and compliance requirements.
Manage complex, high-stakes cases with empathy, clarity, and precision.
Anticipate risks and escalate early when timelines, documentation, or compliance are at risk.
Handle escalations calmly and compassionately while maintaining operational rigor.
Compliance and Documentation:
Ensure all cases are managed in alignment with local labor laws and EOR-specific regulations.
Prepare, review, and process employment contracts and amendment documentation.
Maintain accurate records and in platform information.
Communication and Support:
Proactively educate customers and employees on:
Visa processes and timelines
Local immigration and employment considerations
Set clear expectations upfront to reduce escalations and rework
Confidently guide stakeholders through trade-offs and “what’s possible vs. what’s not”, ensuring they have access to necessary resources.
Handle sensitive conversations while maintaining confidentiality and professionalism.
Process Improvement:
Identify opportunities to improve knowledge material, processes and enhance the overall experience for clients and employees. Contribute to improving:
Playbooks and SOPs
Templates and documentation
Internal knowledge, country guides and enablement materials
Stay up to date on labor law changes, compliance requirements, and best practices in the EOR industry.
Provide structured feedback to Product and Strategic Programs team, to help productize mobility services
Qualifications:
Required
Experience in mobility, immigration, global employment, or regulated operations
Strong case management and stakeholder communication skills
Ability to operate calmly in complex, high-pressure situations
High attention to detail with a strong compliance mindset
Comfort working across multiple systems, tools, and workflows
Nice to Have
Experience in an EOR, HR Tech, or global payroll environment
Exposure to multiple countries or visa types
Experience working closely with legal or immigration partners
Passion for automation, process improvement, or product-led operations
What We’re Looking For (Mindset)
High agency: you don’t wait to be told, you anticipate, act, and communicate
Structured thinking: you can break down complexity and guide others through it
Customer-centric: you care deeply about employee and customer experience
Change-oriented: you’re excited about scaling, evolving, and improving how things work
Why Join RemoFirst?
Startup Environment: Be part of a scaling startup where your voice matters and your impact is tangible. You take part in shaping the future of RemoFirst.
Growth Opportunities: Join a fast-growing team with the opportunity to shape the future of our support operations.
Work for a Market Leader: Support innovative companies like Microsoft, Mastercard, and leading startups as part of your daily role.
Remote-First: Enjoy the flexibility of working remotely with a team distributed across the globe.
Perks: Competitive compensation, best-in-class tools, and growth resources to succeed.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
