E-Commerce Operations Coordinator

Industry

Wholesale Retail Operations / Fine Jewelry Distribution / E-Commerce Operations

Work Arrangement

Fully Remote

Job Type

Full-Time

Work Schedule

TBD — Candidates must have at least 3–4 hours overlap with Pacific Time (PT) business hours.

Locations

Philippines (Preferred) | LATAM

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

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Why Work with Us?

At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.

About the Company

Our client is a long-established wholesale distributor in the fine jewelry industry, supplying premium jewelry products to large retail chains and boutique stores across the United States. With decades of operational history and a growing retail footprint, the company is expanding its digital retail operations and onboarding new enterprise retail accounts.

The business operates in a fast-paced, operationally intensive environment where precision, consistency, and proactive execution are critical. Their internal culture values long-term thinking, ownership, curiosity, and continuous improvement. Leadership is actively integrating AI tools and automation into workflows to improve operational efficiency and decision-making.

Role Overview

We are looking for an E-Commerce Operations Coordinator to own and manage the daily operational workflows behind retail vendor portals, product uploads, pricing audits, and competitive market intelligence. This role is critical in ensuring products remain live, compliant, and accurately represented across multiple retail systems and platforms.

You will spend your time monitoring vendor portals, identifying and resolving operational issues, uploading products, maintaining pricing accuracy, and preparing structured reports for leadership. This role requires someone highly detail-oriented, proactive, organized, and comfortable operating independently in a fast-moving environment.

The ideal candidate is naturally curious, highly reliable, AI-forward in their workflow, and capable of spotting issues before they become larger operational problems. Candidates who thrive here are process-oriented but adaptable, comfortable with ownership, and excited to grow long-term with the company.

Your Impact

Within your first 90 days, you will become the primary operational owner of the company’s retail portal ecosystem and help ensure products, pricing, and retailer compliance remain accurate and up to date.

You will directly support leadership decision-making through structured reporting, pricing visibility, and competitive market intelligence. Your work will reduce operational errors, improve visibility across retail systems, and strengthen the company’s relationships with major retail partners.

Success in this role means creating operational consistency, proactively preventing issues before they impact revenue, and building scalable systems and documentation that improve long-term efficiency.

Core Responsibilities

Retail Portal Monitoring & Item Upload — 40%

• Monitor retail vendor portals daily to ensure products are live, compliant, and priced correctly
• Upload new products into retail systems and manage the process end-to-end
• Identify and resolve portal issues before they impact retailer operations or orders
• Track portal notifications, alerts, and exceptions to ensure timely resolution
• Maintain detailed logs of portal activity, alerts, and completed actions

Market Intelligence & Competitive Data — 25%

• Conduct weekly competitor and retail market research across key websites
• Gather pricing, assortment, and promotional data for leadership review
• Support leadership preparation for retailer meetings through structured data pulls and research
• Monitor retailer activity, assortment shifts, and promotional changes
• Deliver clean, organized, and actionable market intelligence reports

Pricing Audits & Accuracy — 20%

• Audit pricing across retail systems and cross-reference against internal pricing lists
• Maintain accurate pricing trackers and documentation
• Flag discrepancies and prioritize issues based on business impact
• Support ongoing pricing consistency across all active retail channels

Reporting & Exception Communication — 8%

• Prepare weekly exception reports covering pricing issues, anomalies, and portal concerns
• Organize reporting in a clear and actionable format for leadership review
• Escalate operational risks and unresolved issues proactively
• Maintain consistency with existing reporting templates and structures

Internal Trackers & Operational Hygiene — 7%

• Maintain internal trackers including pricing logs, issue logs, and task trackers
• Keep documentation organized and continuously updated
• Build operational visibility and institutional knowledge across workflows
• Ensure accurate audit trails and status tracking across operational activities

Must-Haves (Required)

• 3–5 years of experience in retail operations, wholesale operations, vendor portal operations, or similar operational roles
• Hands-on experience using retail vendor portals such as DSCO, Retail Link, SPS Commerce, or similar systems
• Advanced Microsoft Excel skills including formulas, tracker building, formatting, and structured data management
• Strong written English communication skills
• Strong attention to detail with a proactive problem-solving mindset
• Experience working with pricing data, operational workflows, and structured reporting
• Comfortable working independently in fast-paced and evolving environments
• Long-term mindset with interest in growing alongside the business
• Familiarity with AI tools such as Claude, Gemini, or similar workflow-enhancement platforms
• Comfortable using Microsoft Office tools including Excel and Word

Nice-to-Haves (Preferred)

• Jewelry industry experience

• Wholesale-to-retail operational experience

• Experience with Microsoft Dynamics 365 Business Central

• Familiarity with Lanham systems or similar retail operational tools

• Direct experience with DSCO workflows

• Experience preparing market intelligence or competitor pricing reports

• Exposure to AI-enhanced operational workflows and automation tools

• Competitive Salary: Based on experience and skills

• Remote Work: Fully remote—work from anywhere

• Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting

• Generous PTO: In accordance with company policy

• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees

• Direct Mentorship: Guidance from international industry experts

• Learning & Development: Ongoing access to resources for professional growth

• Global Networking: Connect with professionals worldwide

Our Recruitment Process

1. Application
2. Screening
3. Skills Assessment
4. Top-grading Interview
5. Client Interview
6. Job Offer
7. Client Onboarding

Ready to Join Us?

If this role aligns with your skills and goals, apply now to take the next step in your journey with Pearl.