Director of Human Resources

About Donorbox

Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to raise over $3B in donations. 🚀

Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries. In 2026, Donorbox was named by Built In as one of the Best Places to Work in Washington, DC.

🏅 Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews — a reflection of the care our team puts into building products that nonprofits trust.

The Role

Donorbox is a customer and product-driven company built on high velocity, exceptional engineering, and a strong culture of ownership. We are seeking a highly pragmatic, business-first Human Resources Leader to oversee our core People operations. This role will serve as the senior leader of the People team, overseeing HR operations, employee relations, performance management, and Talent Acquisition across the organization. We do not view HR as just an administrative function; we view it as a critical operational partner that helps us drive high performance and assemble elite teams.

We are looking for a highly skilled HR professional who also thinks like a business operator. While you must be a seasoned expert in HR fundamentals, we would like experience managing teams outside of the HR function—you need to know what it feels like to deliver on business goals, ship a product, or run a P&L. We want someone who thrives in a dynamic environment, values first-principles thinking, and who brings a steady, professional approach to building high-trust, low-friction teams.

We maintain a high-performance, non-ideological workplace focused entirely on our mission and our customers. We are deeply committed to Equal Employment Opportunity, objective fairness, and mutual respect. We hire, reward, and promote based on merit and results alone.

Responsibilities

• Drive a Culture of Excellence: Set and reinforce clear, consistent expectations for excellence, accountability, and continuous improvement company-wide.
• Act as a Business Partner: Understand our product, our customers, and our bottom line. Provide clear, practical, and objective guidance to managers on complex organizational and people challenges.
• Performance Density: Lead our performance management processes, including goal setting and calibration. Equip managers to address underperformance promptly and constructively, ensuring fair, transparent, and consistent outcomes.
• Talent Acquisition Leadership: Partner with Talent Acquisition and hiring managers to develop scalable recruiting strategies, improve hiring processes, and attract high-performing talent aligned with Donorbox’s standards and culture. Provide leadership and strategic oversight for Talent Acquisition operations across the organization.
• Employee Relations & Conflict Resolution: Own employee relations matters end-to-end with a calm, objective, and highly professional approach. Partner with Legal to conduct investigations and resolve issues fairly and efficiently.
• Streamline Operations: Oversee and continuously improve HR systems, policies, and the employee handbook. Proactively identify and eliminate unnecessary bureaucracy to keep the company moving fast.
• Compliance & Fairness: Develop and enforce HR policies that align with our core values and comply strictly with U.S. labor and employment laws, ensuring a welcoming environment of equal opportunity.
• Organizational Effectiveness: Lead initiatives that directly impact business output, including practical job architecture, career pathing, organizational planning, headcount strategy, hiring prioritization, and competitive salary benchmarking.
• Model the Standard: Demonstrate strong discipline, reliability, and excellent follow-through in all aspects of your work.

Qualifications & Experience

• Education: Bachelor or Master’s degree in Human Resources, Business Administration, or a related operational field
• Operational Leadership : Proven people-management experience outside of the HR function (e.g., in Operations, Sales, Product, or Engineering). You must intimately understand the day-to-day realities and pressures of the business.
• HR Expertise: 7+ years of professional HR experience, with at least 3+ years in a senior HR or People Operations capacity, ideally scaling a high-growth company of 100+ employees.
• Compliance Knowledge: Strong, practical knowledge of U.S. labor law, EEO compliance, and HR best practices.
• Conflict Resolution: Proven experience managing complex employee relations with a neutral, objective, and professional approach.
• Communication: Excellent, direct communicator. Ability to influence, coach, and support stakeholders at all levels without relying on corporate jargon.
• Execution: Strong bias for action. Comfortable operating in a fast-moving, evolving environment and acting as both a strategic architect and hands-on executor while scaling people processes and organizational infrastructure.
• Integrity: Demonstrated commitment to maintaining a respectful, merit-based, and highly productive workplace.

Preferred

• Experience in the SaaS industry or fast-growing startup environments.
• Familiarity with international HR operations (e.g., Canada, Europe, LATAM).
• Process improvement, systems implementation, or HR tech optimization.

The Donorbox Standard:

• Merit & Excellence: We hire, reward, and promote based on performance, output, and capability.
• Action over Ideology: We keep our workplace centered on our product, customers, and mission, purposefully avoiding corporate political agendas or performative rituals that are not based on true merit and equal opportunity.
• Lean Operations: We value efficiency and actively minimize unnecessary processes that slow down our builders.
• Accountability and Ownership: We expect hard work, dedication, and a willingness to roll up your sleeves to get the job done.
• Objective Fairness: We strive to treat all employees with strict professionalism, neutrality, dignity, and respect.

Details

• Fully remote based in United States (Eastern/Central Time preferred)
• Salary: $170k-$200k annually plus equity

Benefits & Perks

• Fully remote work from the comfort of your home
• Generous time off policy of 21 days (birthday included 🎉), 8 designated/floating holidays, 2 paid volunteer days, and 5+ sick days (dependent on state)
• Employer-sponsored health insurance plan through TriNet, including medical (United Healthcare), dental, vision, and life
• 401(k) retirement plan via TriNet’s partner, Empower, with an employer match of up to 4%
• Reimbursement package for home office expenses and professional development, up to $1.5k
• Eligibility for employee equity plan (stock options)
• Wellness program with fitness and mindfulness classes
• Love your work and our mission of serving nonprofits!

If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!

This employer participates in E-Verify to confirm the employment eligibility of all newly hired U.S. employees. To learn more about E-Verify, please visit www.e-verify.gov .