Director of Clinical Operations ACCESS PROGRAM

About Withings Medical Group

Withings is a global leader in connected health devices — from smart blood pressure monitors and scales to sleep and activity trackers. Withings Medical Group extends this mission into clinical care. The ACCESS program integrates device-generated data, AI-driven insights, and a dedicated virtual care team to manage cardiometabolic conditions — hypertension, dyslipidemia, CKD, obesity, and diabetes — meeting patients where they are, in their homes, across up to 50 states.

ACCESS is a pioneering CMS chronic disease program: evidence-based, technology-enabled, and built from the ground up. We’re looking for a Director of Clinical Operations to help us build it right.

The role in one sentence

You will own the operational engine of ACCESS — ensuring that a multi-state virtual clinic runs safely, efficiently, and at scale, so our clinical team can focus entirely on patient outcomes. This is a part time position with the potential to convert to full time as the ACCESS Program scales.

What you’ll do

Program operations & strategy

• Own the day-to-day operational execution of the ACCESS program — scheduling, compliance, billing, and vendor management — across up to 50 states.
• Partner with the Medical Director to operationalize new clinical programs, care pathways, and evidence-based interventions, translating clinical vision into repeatable workflows.
• Develop growth projections, efficiency metrics, and operational KPIs that track both the financial health and clinical effectiveness of the program.
• Manage operational budgeting, resource reporting, and cost management in partnership with Finance.

Clinician operations & team development

• Own the operational lifecycle of clinician hiring: contract establishment, onboarding, capacity planning, compliance training, and performance reviews.
• Hold dotted-line operational management of the Nurse Practitioner and Pharmacist — managing schedules, operational KPIs, and administrative workflows in close partnership with the Medical Director, who retains clinical governance.
• Directly manage the Care Coordinator, providing clear direction, development, and accountability.

Billing, revenue cycle & outcomes

• Own the submission of ACCESS G-codes and manage all insurance denials and appeals end-to-end.
• Monitor the Performance Withhold dashboard to ensure the team consistently hits the ≥70% threshold required to unlock year-end bonuses.
• Track program financial performance and flag risks to operational margins early.

Multi-state compliance & vendor relations

• Maintain full operational compliance across all states of operation — multi-state licensures, credentialing, CME tracking, and Collaborative Practice Agreements (CPAs) for NP and Pharmacist roles.
• Coordinate closely with the Regulatory team to file and maintain CPAs in every active state.
• Own and optimize external service agreements with lab, billing, credentialing, and technology vendors.

Patient safety & quality assurance

• Operationalize patient safety processes and incident reporting mechanisms, working hand-in-hand with Clinical Leadership.
• Own the delivery and tracking of mandatory patient safety training across the care team.

What you’ll bring

• 7+ years of healthcare operations experience, including leadership of a multi-site or multi-state practice; telehealth experience strongly preferred.
• Proven track record scaling a virtual or distributed care model — you’ve built the infrastructure before, not just managed it.
• Deep fluency in multi-state compliance, credentialing, and telehealth-specific licensing requirements.
• Direct experience with billing, revenue cycle management, denials, and value-based or risk-based financial models; G-code experience is a strong plus.
• Exceptional ability to distill complex operational and clinical concepts into clear frameworks, repeatable protocols, and trackable KPIs.
• Proven matrix management skills — you know how to lead through influence and hold accountability across clinical and operational reporting lines.
• Comfortable operating independently in an early-stage environment with limited infrastructure — this role requires someone who can build, not just manage.

Bonus Points for:

• MHA, MBA in Healthcare, or equivalent advanced degree.

• Experience with CMS chronic disease management programs or value-based care models.

• Familiarity with cardiometabolic care pathways (hypertension, diabetes, CKD, dyslipidemia, obesity).

• Experience in an early-stage or high-growth health tech environment.

• Part-time 1099 contract to start, estimated at 20 hours per week, with a competitive hourly or project-based rate.

• A structured path to full-time conversion as ACCESS scales toward 1,000+ patients — this is a ground-floor opportunity, not a permanent contractor role.

• Open to candidates anywhere in the US — this role is fully remote. We have a preference for candidates based in or near Boston, as occasional in-office collaboration at our Boston headquarters is a plus, though not required.

• Direct access to senior leadership and real ownership over how ACCESS is built — your decisions will shape the program from day one.

• Upon conversion to full-time: full Withings benefits package including health coverage, 401(k) match, wellness reimbursements, and access to Withings products.