Job Description
Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as an Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What You Will Do:
- Deliver outstanding customer support via phone and email;
- Manage incoming tickets, investigate issues and ensure timely follow-ups;
- Provide first-level troubleshooting and escalate complex cases when needed;
- Guide customers through software workflows, settings and configuration screens using documented procedures;
- Support customers with how-to questions and common accounting workflows;
- Coordinate with internal specialists regarding escalated cases;
- Maintain accurate ticket documentation and contribute to knowledge base updates;
- Keep up with evolving tools, processes and product updates;
- Handle sensitive customer data with care and security;
- Maintain deep understanding of client solutions and meet KPI;
- Communicate with developers and cross-functional specialists.
What you need to succeed in this role:
- Native Dutch;
- Excellent English communication skills (at least C1 level for both spoken and written);
- Experience in a customer-facing support role, ideally within a B2B or software environment;
- Strong communication skills and ability to manage customer expectations professionally;
- Structured and process-oriented approach to troubleshooting and ticket handling;
- Ability to investigate issues methodically and follow documented procedures to identify when issues should be escalated;
- Comfortable navigating complex software, settings, and configuration screens;
- Fast learner with the ability to master complex software products over time;
- Positive, proactive and responsible attitude;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Will be a great plus:
- French communication skills (at least C1 level for both spoken and written);
- Experience with ERP or accounting software such as Exact Globe, Exact Online, SAP, Odoo, or similar platforms;
- Basic bookkeeping or accounting knowledge, including invoicing, general ledger, and accounts payable/receivable concepts;
- Remote desktop support experience (Splashtop, TeamViewer, AnyDesk);
- Experience with CRM systems;
- Basic SQL or database awareness;
- Familiarity with Peppol or electronic invoicing;
Benefits and Perks:
- Fixed schedule: Monday–Friday, 9am - 5pm, GMT+2;
- Opportunity to cooperate fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Rewards for referring friends;
- Balance between project workload and personal time, but also – internal health policy;
- Responsive leadership interested in your development and long-lasting cooperation;
- Greenhouse conditions for self-development;
- A culture built on trust, with no time-tracking requirements.
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you’re a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity and send us your CV in English to collaborate with us!
Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
Know someone perfect for the role? Refer them and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .
Internal job code: 2WI
