Customer Success Manager

The Company

Cledara helps businesses take control of their software subscriptions by providing visibility of software spend, cutting excess costs, and streamlining administrative tasks. Our platform allows companies to focus on what matters most: growing their business.

With over 1,000 customers globally, we are recognized as a leader in the SaaS management space. We are proud to announce that in February 2026, G2 named Cledara one of the Best UK Software Companies. This prestigious recognition follows our success in the G2 Winter 2025 Report, where we earned 16 badges for SaaS Spend and SaaS Operations Management. Our high ratings for usability and customer relationships underscore our commitment to a powerful yet user-friendly product.

We are a product-led company with a clear vision and backed by tier-1 investors, including Notion Capital, Nauta Capital, Anthemis and CommerzVentures. We have a market-leading product with a proven track record and a collaborative team with a high-performance culture. We believe in working hard so we can learn quickly and get better.

The Role

The job title says it all: we are a team dedicated to making our customers as successful as they can be!

You’ll oversee a portfolio of 200+ customers, primarily mid-sized venture-backed companies, dealing mostly with tech CFOs.

We pride ourselves on building solid relationships with our customers, acting as consultants and showing our customers how to best use Cledara to save time, automate processes and get visibility and control over their software subscriptions.

You will own the entire journey from onboarding to long-term growth. Success is ensuring our platform is deeply integrated into our customers’ workflows and consistently delivering value.

We are looking for someone who is excited to work in a small team that is constantly evolving, ready to get on board with new processes and features as we scale. You have a natural ability to build trust and act as a consultant, and you listen deeply to understand a customer’s business to provide tailored guidance. Because we value the energy of working together, we spend three days a week in the office, and we are looking for someone who genuinely enjoys that face-to-face connection.

Your key responsibilities will include:

• Strategic Advisory: Act as a trusted consultant to your customers, providing expert guidance on Cledara best practices. You will position and recommend specific product features that align with their business goals.

• Onboarding & Training: Support customers through their initial journey, setting them up for long-term success on the platform.

• Product Expertise: Become a subject matter expert on the Cledara platform. You will understand the technical nuances of the product and how it fits seamlessly into diverse customer workflows.

• Value-Driven Expansion: Proactively identify opportunities for customer growth and expansion. Your focus will always remain on delivering additional value and ensuring Cledara scales alongside their business.

• Customer Management: Lead Quarterly Business Reviews (QBRs) for strategic customers within your portfolio, demonstrating ROI and aligning on future objectives.

• Reporting & Forecasting: Maintain a clear pulse on your portfolio by forecasting expected churn and growth opportunities, providing regular and transparent updates to your manager.

• Internal Advocacy: Collaborate closely with internal teams to advocate for customer needs and contribute to the continuous improvement of the overall customer experience.

• 2+ years experience in Customer Success, preferably in the tech space

• Proven track record in startup/scaleup

• Excellent communication skills

• Excellent English

• Experience with Salesforce a nice to have

• Happy working towards ambitious targets

• Demonstrated willingness to learn and improve

• Passion for the Customer Success space

• Familiar with basic finance terminology

Your growth, wellness, and day-to-day experience matter to us. Here is how we set you up for success:

• Compensation: A starting salary of £30,000 - £40,000 (depending on experience).
• Health and Wellness: Access to a Private Medical Insurance plan and a corporate ClassPass account.
• Professional Growth: A £/€500 annual training budget to support your ongoing learning and development.
• Work Environment: A vibrant office space featuring outdoor terraces, showers, and secure bike storage. This role will involve a hybrid model, with 3 days per week in the office, to foster collaboration and team culture.
• Tech: We will provide the tools you need to succeed, including an Apple MacBook.
• Culture and Food: A €100 per month food allowance to support your team lunches and daily sustenance, regular company offsites, and complimentary fruit, snacks, and team lunches.